Team Member-Clio

Family Farm and Home•Clio, MI

3d•Onsite

About The Position

Family Farm and Home is seeking a Team Member to help provide exceptional service, products, and prices that fulfill customers’ lifestyle needs. Team Members contribute to daily store operations and maintenance, including stocking and recovery, placing products in back-stock areas, assembling products, operating the cash register, and maintaining store cleanliness. They work toward the company’s mission and family values while supporting customers and carrying out priorities assigned by store management. The role requires a flexible schedule, including weekends, evenings, and holidays. Team Members must be able to communicate clearly, stay organized, pay attention to detail, multitask, use basic computer systems, and perform physical tasks such as standing for extended periods, reaching, bending, twisting, kneeling, and lifting up to 50 pounds. Team Members aged 18 or older may operate a forklift and/or pallet jack safely and efficiently.

Requirements

Commitment to excellent service and customer satisfaction.
Ability to work a flexible schedule, including weekends, evenings, and holidays.
Ability to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and to reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote Family Farm and Home’s mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers entering and exiting the store and interact with them in a pleasant, positive manner.
Invite customers to participate in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally; approach and assist customers in the store and on company-supported internet sites; and process special orders.
Use the point-of-sale system to check out customers and follow cash-handling processes and procedures.
Use On the Go to complete planograms and mass layouts in the correct locations according to the store layout.
Use Harvester to complete online customer orders.
Explain and support financing options, and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance pricing, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and potential shoplifting, and communicate potential issues to store management.
Uphold and support company loss-prevention measures.
Safely and efficiently operate a forklift and/or pallet jack if 18 years of age or older.
Help build and assemble store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, store cleanliness, and safety standards.
Assist with the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.