Team Member

Bagel Brands•Fargo, ND

13d•Onsite

About The Position

The Team Member is central to the Caribou Coffee experience, creating day-making experiences through exceptional guest service, hand-crafted beverages, and bringing the company’s purpose and values to life in every interaction. No previous experience is required. Team Members may move among barista, greeter, and other roles as the shift requires, and contribute to a welcoming, clean, organized, and well-stocked coffeehouse.

Requirements

Must be at least 16 years of age.
Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as needed.
Excellent customer service mindset.
Ability to thrive in a fast-paced environment.
Passion for coffee, hospitality, and teamwork.

Nice To Haves

Restaurant, retail, or guest service experience.

Responsibilities

Deliver guest service that builds connections through active listening, personal attention, and thoughtful interactions.
Prepare hand-crafted beverages and food according to standard recipes, accommodating guest preferences.
Move between barista, greeter, and other roles as needed during the shift.
Take orders and accurately manage the cash drawer while following cash-handling, safety, and security standards.
Keep the coffeehouse clean, organized, and well-stocked in accordance with operating, quality, and safety standards.
Anticipate the needs of guests and teammates and act without waiting to be asked.
Make recommendations based on product knowledge.
Resolve problems when appropriate and seek support from a leader when needed.
Follow direction from leaders and help balance multiple priorities.
Arrive on time and ready for scheduled shifts, maintaining reliable attendance.
Demonstrate the company’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve with Love.
Bring engaging energy to shifts and help create a fun experience for teammates and guests.
Maintain a learner’s mindset and seek to improve skills.
Remain dependable and steady under pressure, asking for help when needed.
Take ownership of the impact made on others.