Team Member, MilkShake Factory (Oakland)

The Milk Shake Factory•Pittsburgh, PA

1d•Onsite

About The Position

At the MilkShake Factory, our team is the heart of everything we do. Since 1914, our family’s passion for chocolate has been passed down through generations — and today, we’re Pittsburgh’s premier destination for handspun shakes, craft sundaes, and gourmet chocolates. We’re looking for energetic, customer-focused Team Members to help us keep things spinning, shaking, and smiling every day. At the MilkShake Factory, you’ll do more than just make milkshakes — you’ll create experiences. We’re passionate about community, inclusivity, and growth. Whether it’s your first job or building a career in hospitality or management, you’ll have the chance to learn, grow, and make sweet memories along the way.

Requirements

Strong people skills — friendly, approachable, and ready to connect
Ability to thrive in a fast-paced team environment
Attention to detail with a focus on safety and quality
Flexible availability — mornings, nights, weekends, and holidays
Bring the energy- you’ll need it movin’ and shakin’ on your feet all day!

Nice To Haves

Customer service or cash-handling experience is a plus

Responsibilities

Serve up milkshakes, sundaes, chocolates, and joy with consistency and flair
Share our story and products while providing exceptional customer service
Help guests discover new favorites through sampling, recommendations, and upselling
Keep our shop organized, clean, and stocked (from retail shelves to freezers)
Support fun seasonal promotions and displays
Ensure food safety and cash-handling practices are always followed
Jump in as needed to keep the team moving smoothly