Team Member-Muskegon

Family Farm and Home•Muskegon, MI

8d•Onsite

About The Position

Family Farm and Home is a family-owned and operated retail company based in Michigan, with 71 stores across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. Team Members support the company mission by providing exceptional service, products, and prices to customers. They contribute to daily store operations and maintenance, including stocking and organizing products, recovering merchandise, assembling products, operating the cash register, and maintaining a clean store. The role also involves assisting customers in person and through company-supported internet sites, processing special orders, supporting promotions and financing options, and completing operational tasks assigned by store management.

Requirements

Ability to work a flexible schedule, including weekends, evenings, and holidays.
Commitment to excellent customer service and customer satisfaction.
Ability to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and to reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the Family Farm and Home mission and family values.
Carry out daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from corporate office and store management.
Greet customers and interact with them in a pleasant, positive manner.
Invite customers to participate in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in stores, on company-supported internet sites, and with special orders.
Use the point-of-sale system to check out customers and follow cash-handling procedures.
Use On the Go to complete planograms and mass layouts in the correct locations according to the store layout.
Use Harvester to complete online customer orders.
Explain and promote financing options and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, merchandise recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Remain aware of safety issues and shoplifting activity and communicate potential issues to store management.
Uphold and support company loss-prevention measures.
Safely and efficiently operate a forklift and/or pallet jack, if age 18 or older.
Help build and assemble store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, store-cleanliness, and safety standards.
Assist with the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.