Driver Helper | Murfreesboro, TN

America's Thrift Stores•Murfreesboro, TN

About The Position

The Team Member - Transportation supports the safe and efficient collection, transportation, and handling of donated goods along assigned routes. Working with the Driver, this position assists with residential and donation-site pickups, loading and unloading donations, route navigation, and keeping collection sites clean and organized. The role regularly handles large, bulky, and irregularly shaped items and requires safe, efficient work in a fast-paced environment and varying weather conditions. As a frontline representative of America’s Thrift Stores, the Team Member - Transportation provides service to donors and community members, promotes the organization’s mission, and helps maintain positive relationships in the communities it serves. The position requires teamwork, attention to safety, and a strong work ethic. It reports to the Manager II in the Transportation department and is classified as non-exempt.

Requirements

Must be 18 years of age or older.
Successful completion of a background check.
Strong customer service skills.
Ability to collaborate effectively with team members.
Ability to maintain accurate records and communicate donation progress.
Ability to manage multiple tasks simultaneously.
Ability to lift and carry up to 70 pounds, independently or with assistance as appropriate.
Ability to push and pull items weighing up to 70 pounds.
Ability to stand and walk for extended periods on varied surfaces.
Ability to frequently bend, stoop, crouch, kneel, reach at waist and overhead levels, and perform repetitive physical movements.
Ability to climb steps, stairs, and ramps, and get into and out of box trucks and trailers safely.
Ability to maintain balance while loading, unloading, carrying, and maneuvering donations.
Sufficient hand and arm strength, grip, and dexterity to handle and secure donated goods.
Ability to perform physically demanding duties throughout the shift, including repeated lifting, carrying, pushing, pulling, and moving merchandise.
Ability to work indoors and outdoors in varying environmental and weather conditions.
Sufficient vision, hearing, and communication abilities to perform duties safely and remain aware of hazards.
Ability to perform physical duties safely around moving vehicles, donation boxes, trailers, loading areas, parking lots, and collection sites.
Ability to travel regularly in a box truck and remain seated for periods while traveling between locations.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Assist the Driver with collecting donations from box sites and donor homes.
Deliver exceptional customer service to donors and customers.
Support the Driver with navigation during routes and pickup operations.
Communicate the organization’s mission and goals to donors and customers.
Foster and maintain positive relationships with donors and the public.
Help maintain donation box sites and routes.
Collaborate with the Driver on route development and placement of donation boxes and trailers.
Keep donation sites and routes clean and organized according to company standards.
Help the Driver accurately record and track routes and donations.
Work with the Driver to load and unload trucks and trailers safely and efficiently.
Adapt to work in varying weather conditions, including heat, cold, and wet environments.
Perform other duties as assigned by management.