Team Member Relations

Memphis Goodwill•Memphis, TN

8d•Hybrid

About The Position

Provides HR employment support to organizational leadership in the development of the organization’s human capital. Administers and implements human resource policies, practices, and overall organizational guidelines, aligned necessary for maximizing revenue generating potential leading to job creation and mission fulfillment. Using a working knowledge of applicable employment laws and HR best practices, the Team Member Relations Specialist provides operational support, guidance and recommended solutions to business leaders and team members, regarding policy interpretation, performance management, conflict resolution and employment determinations. Serves as first point of contact on all GIM employee related matters for the assigned departments and regions.

Requirements

Human Resource, Business, and Project Management
Organization’s Policy & Procedure, SOP Development and Compliance
State and Federal Labor and Employment Law
Emotional Intelligence (EQ): High levels of self-awareness, maturity, and self-control
Business Systems, Technology, Procedures
Windows Operating System, HRMS; Microsoft Word, Excel, PowerPoint, Internet Explorer, Publisher, and Outlook
Strong relationship management and interpersonal skills with organizational leaders
Excellent communication, decision making and problem-solving skills
Ability to analyze complex situations and make recommendations
Excellent conflict resolution and negotiation skills
Ability to maintain high level of confidentiality regarding employee information
Design, development, and implementation of functional Human Resource systems

Nice To Haves

PHR or SPHR certification is preferred

Responsibilities

Foster and advance human resource performance improvement aligned to the mission, core values, and guiding principles.
Respond to, investigate, and resolve team member relations issues in the best interests of the team member and goodwill, ensuring a motivated and productive workforce and legal compliance for assigned locations. Some of these issues include but are not limited to, grievances, loss prevention issues, misconduct, team member complaints, etc.
Serve as first point of contact on all employee related matters for the specific assigned departments, in the administration of our standards of conduct, core values, guiding principles, code of ethics and other employment guidelines; as they apply to team members’ progressive performance and discipline management.
Manage complex and delicate employee relation issues, striving for conflict resolution. Maintain high level of employee confidentiality at all times.
Act as subject matter expert to mitigate employment risk and enhance the team member experience, while providing guidance to operational leaders along with all other support departments.
Consult with supervisor on and become a subject matter expert on employment laws and regulations, as well as HR best practices to mitigate risk and enhance the employee experience, and provide guidance to the operational leaders on such issues as needed, relating to safety, wage and hour, affirmative action, equal employment opportunity, worker’s compensation, unemployment compensation, in addition to those pertaining to personnel matters as required by the Commission on Accreditation of Rehabilitation Facilities (CARF).
Manage unemployment benefit activity for the assigned departments, respond to benefit claims, and appeals when necessary.
Assist with FMLA leave, tracking, medical documentation, return to work for assigned departments. Receive incident/accident reports, and partner with Risk & Safety for workers compensation injury job restriction accommodation and transitional duty, return to full release.
Provide guidance for leaders with assessment and performance management of their subordinates. Prepare monthly performance review reports for the organization.
Responsible for: Performance management and leave status update; Reviews (new hire and performance reviews); Incident/accident/wellness LOA reports; Team meeting minutes.
Receive and oversee change of status forms (COS) and signed performance reviews for payroll processing, for the assigned departments. These are related to jobs and compensation, ensuring compliance and consistent practices.
Culture keeper. Demonstrate and lead positive organizational culture development.
Stay abreast of new developments with the state and federal regulatory labor laws.
Perform other duties as assigned.