Team Member, Guest Experience

WinSport • Calgary, AB

7d • Hybrid

About The Position

WinSport is seeking an energetic and passionate individual for the position of Team Member, Guest Experience. If you have a genuine interest in working with the public, providing exceptional experiences, and supporting others, we invite you to apply and join us at Calgary’s iconic ski and snowboard facility. Candidates for this position should demonstrate excellent customer relationship skills and the ability to manage multiple priorities. This front-line position requires attention to detail, problem-solving abilities, and a strong focus on safety and collaboration. Join us in creating positive and memorable experiences for our community while enjoying the perks of being a valued member of the WinSport team! Apply now and be a part of something extraordinary. As a Guest Experience Team Member, you strive to approach your work to align with our 6 values which are at the core of who we are and what we do at WinSport.

Requirements

• High school diploma or equivalent.
• Current criminal record check.
• Customer‑facing experience in hospitality, recreation, retail, events, or call centre is an asset.
• Comfortable handling cash and using POS systems.
• Current criminal record check.
• Valid ProServe certification.

Responsibilities

• Serve as the primary point of contact for guests at venues including Sales desks, rentals, call centre, mini golf, and tube park.
• Maintain a robust knowledge of programs, products, and events offered during all seasons, ensuring you’re well-equipped to communicate with guests effectively.
• Provide accurate information on programs, memberships, lessons, events, directions, and general park information.
• Proactively anticipate guest needs and resolve inquiries with professionalism and empathy.
• Ensure uninterrupted services during breaks and busy periods by proactively coordinating with fellow Team Members to maintain coverage, assist with guest flow management, and step into key roles as needed to help with service delays.
• Maintain a well-organized and clean workspace, preventing/identifying hazards through appropriate channels, allowing for a smooth workflow for guests and Team Members.
• Create a welcoming environment through actively engaging with guests, educating them on equipment usage, safety protocols, and best practices before providing them with equipment.
• Communicate professionally in ways that empower guests and Team Members.
• Manage guest feedback and escalate concerns appropriately.
• Conduct a diverse range of sales transactions in person or over the phone. Such duties may include the responsibility of handling cash, processing payments through our POS system, and administering waivers.
• Process registrations, ticket sales, rentals, and waiver administration.
• Assist with check-in procedures, waivers, and access control.
• Maintain cash handling accuracy and reconciliation standards.
• Promote programs, seasonal offerings, and membership opportunities.
• Support revenue driving initiatives through effective cross-selling and guest education.
• Effectively facilitate the set-up, delivery, and return of rental equipment, including skis, snowboards, and mountain bikes.
• Thoroughly inspect rental equipment before and after each use, ensuring it is in proper working condition, removing it from our accessible inventory if not, before escalating the concerns through defined channels.
• Maintain a tidy, hazard‑free workspace and manage guest flow to reduce congestion and wait times.

Benefits

• Competitive compensation.
• Access to Team Member Pricing Menus.
• Free Performance Training Centre Membership.
• Free Season Hill Pass.
• Free parking.
• Reciprocal Privileges with other Resorts
• An energetic, fun and fulfilling work environment with the opportunity to work at a world-class facility supporting the journey of sport

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED