Team Manager - Operations

Highmark Health•Pittsburgh, PA

1d•Onsite

About The Position

The Team Manager directly supervises and manages staff and daily operations. The role makes personnel decisions, such as hiring, promotions, and terminations, in partnership with a Manager, and is responsible for developing staff, managing resources and performance, coordinating work, and building team capabilities. The position also coordinates, implements, troubleshoots, communicates, and trains staff on new technologies, methodologies, and processes. The Team Manager oversees production systems and ensures incidents are resolved accurately and on time in accordance with service level objectives. The role coordinates cross-functional teams responding to production issues that affect business and business partner operations, promotes maximum use and availability of system resources, and uses operational data to evaluate and improve procedures. The role is office-based and requires a physical work site.

Requirements

High school diploma.
Communication skills.
General computer skills.
Ability to attract and retain talent.
Supervisory experience.

Nice To Haves

Bachelor’s degree in Business Administration/Management or Logistics Management.
3 years in Print Services.
3 years in the Manufacturing Industry.
3 years in a Mailroom.
3 years with Quality Improvement.
3 years in Management.
3 years with Fulfillment Operations.
1 year with Training and Development.
1 year of Project Management.
1 year with Lean/Six Sigma.

Responsibilities

Train, develop, and mentor lower-level staff; assign work; monitor progress and accuracy; and provide technical leadership in resolving complex problems.
Lead staff during organizational transitions driven by business opportunities or challenges, new technologies, legislation, and other environmental factors.
Oversee staff management, including hiring, promotion, separation, performance reviews, performance management, skill assessments, and professional development.
Promote continuous improvement of processes and people, and delivery of results within the assigned unit.
Assign tasks, schedule work, and establish priorities.
Apply expertise to assign and oversee staff work; identify and solve moderately complex problems; communicate across organizational levels; and connect strategy to employee responsibilities.
Participate in training and development to remain current in Print Operations expertise.
Oversee the successful execution of production systems and ensure timely, accurate incident resolution consistent with service level objectives.
Coordinate cross-functional response teams to resolve production issues affecting business operations and business partner operations.
Ensure maximum utilization and availability of system resources.
Gather and produce operational data to evaluate, validate, and improve procedures.
Perform other duties as assigned.