Team Manager- NY Saks Concession

Valentino•New York, NY

1d•$100,000 - $110,000•Onsite

About The Position

Valentino is seeking a Team Manager for their NY Saks Concession Boutique. This role involves leading and guiding the sales team to deliver an exceptional Valentino Client experience and drive sales performance. The Team Manager will foster a culture of KPI achievement through strong coaching and feedback, ensuring effective execution of sales and clienteling strategies, product knowledge, and operational adherence. Collaboration with various teams, including store operations, VM, and training, is essential for developing action plans, managing schedules, and onboarding/training staff. The role also focuses on supporting the sales team in client management, particularly with VIP and top spender clients, and contributing to daily briefings.

Requirements

Minimum of at least 5 years of Luxury Retail Experience.
Performance Leadership: Drives team excellence by setting clear expectations, monitoring progress, and providing constructive feedback to achieve and exceed performance goals.
Operational Floor Leadership: Oversees daily floor operations with precision, ensuring optimal team coordination and an exceptional client experience.
Client Relationship Mastery: Cultivates strong, lasting client relationships through personalized clienteling strategies, fostering loyalty and satisfaction.
Talent Development and Growth: Invests in the professional development of team members by identifying potential, providing coaching, and creating pathways for career advancement.
Collaborative Communication and Team Cohesion: Encourages open, effective communication and fosters a collaborative team environment that drives synergy and shared success.

Nice To Haves

Proficiency in using company digital assets like Smart XP and MY-V XP.
Experience with digital tools and systems such as PRISM, SAP, Training App, After Sales App.

Responsibilities

Establish individual sales and clienteling KPIs targets for the team and regularly monitor their performance.
Ensure effective execution of the clienteling strategy in-store, ensuring the team is proficient in using company digital assets like Smart XP and MY-V XP.
Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.
Ensure the sales team complies with product care guidelines.
Guarantee adherence to company policies and procedures, utilizing digital tools and systems such as Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc. effectively.
Ensure the sales team complies with stock organization.
Partner with the store operation team on stock count activities and product inbound/outbound planning, and the implementation of standards to preserve product safety.
Actively support compliance with all administrative tasks, including proper documentation from filing to archiving.
Collaborate with in-store team, VM team and liaise with the In-Store Visual to follow display guidelines; verify and report all relevant information to store.
Collaborate with the Store Manager to develop action plans aimed at increasing sales performance and enhancing client experience based on Mystery shopping results and VOC feedback.
Coordinate team schedules and allocate relevant duties/tasks to team members according to in-store traffic needs.
Implement proper zoning strategies to facilitate effective client handling and ensure product safety.
Ensure thorough onboarding and consistent training of the sales team on Valentino guidelines, products, and client experience. Collaborate with the training team to address specific training needs.
Offer continuous feedback and coaching to improve team performance in delivering client experience standards and achieving results, identifying quick-fix actions as needed.
Utilize monthly touch base meetings with the sales team to discuss performance, address challenges, set goals, and foster collaboration.
Assist the Store Manager in identifying relevant business and team topics for the morning brief and be capable of delivering it effectively.
Support the sales team in connecting with, managing, and retaining VIP and top spender clients, handling sensitive situations as needed.