Assistant Concession Manager

Monica Vinader•Bellevue, WA

4d•$50,000 - $60,000•Onsite

About The Position

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are looking for an Assistant Manager to join us as we continue this journey and help us shape what the future of modern jewellery can and should be. The Assistant Concession Manager role is an exciting opportunity to help support the Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift, driving sales and exceeding targets through exceptional customer service, building a client business and leading conversion in our Services offerings; Piercing, Welding, Engraving and Monogramming, people management and coaching to deliver the above, and maximizing store efficiency through operations management.

Requirements

A demonstrated passion for customer service and driving a business
Commercially aware and target driven
Excellent communication and interpersonal skills
Flexible, able to adapt
Ability to work well under pressure in a fast paced environment
Are hands-on, solutions-focused, and entrepreneurial
Collaborate openly with humility, honesty, and humour
Embrace learning, teaching, and personal growth
Stay resilient, adaptable, and self-motivated in a creative environment
Speak up when you don’t know - and act fast to figure it out
Ability to document your authorization to work in the United States

Responsibilities

Deliver sales budget through the implementation of an action orientated business plan
Monitor and drive store and team KPIs
Deliver a consistent and exceptional standard of customer service through your sales team
Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader & Nordstrom company guidelines to drive repeat business, setting the example for your team to follow
Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Implement approved brand and product training program to ensure consistent and effective styling advice and inspiration to all customers
Foster an exceptionally welcoming environment for all direct Nordstrom employees, making them feel a part of our team, comfortable working in our space, and supported when processing transactions & services. Their success is our success
Manage the team in accordance with company policy and procedures
Stay attuned with Nordstrom compliance & training needs, ensuring all employees are up to date with all Nordstrom specific training & requirements
Support the recruitment process, interviewing candidates and compile feedback from trial shifts
Execute visual merchandising guidelines to a high standard
Ensure in store experience (Concession cleanliness) is in line with the guidelines and Brand standard
Maintain an accurate stock file
Ensure accurate payment processing and cash handling
Ensure the appropriate processing of in-store services (including engraving, and aftercare)