Account Operations Lead - Loreal - need JD

ICP•Atlanta, GA

11d

About The Position

The Team Manager Lead establishes structure and drives operational efficiency within a client's digital asset management system. The role leads a dynamic team performing operational and content-related work, coordinates data and reporting, and supports a global organization where leadership, customer service, governance, and process optimization are important. The position oversees day-to-day operations across three workflows, including training, shared inbox management, content ingestion, documentation, and reporting. The lead supports a team of 10 in Atlanta and Mexico, directly manages five Brand Asset Managers, and assists with the management of their five direct reports. The role partners with hub leads in London and India to improve cross-hub collaboration, standardize workflows, and meet service-level agreements and deadlines while maintaining high-quality outputs. The successful leader balances people and results, communicates operational wins, opportunities, and risks, and may communicate with the client when needed. They identify process and metadata improvements, develop and document training processes, and promote efficient, consistent practices across hubs. Leadership is expected to reflect ICP’s values: Curiosity, Collaboration, Adaptability, Focus, Creativity, Trust, and Inclusivity.

Requirements

Management and strong team-management experience, including experience in a client-facing agency or consulting role, or an equivalent combination of education and experience.
Strong team-leading experience.
Acute attention to detail.
Broad technical and operational knowledge across various industry segments.
Excel experience.
Strong verbal and written communication skills and an influential communication style.
Creative problem-solving mindset and a curious nature.
Ability to clearly articulate complex situations and ideas and lead discussions with clients, colleagues, and leadership.
Understanding of project-management principles.
Ability to adapt to evolving client needs, industry trends, and internal processes.
Strategic-thinking capabilities.
Proficiency in time management and multitasking.
Effective presentation skills.
Emotional intelligence.

Responsibilities

Lead day-to-day team operations across three workflows, including training, shared inbox management, content ingestion, and documentation.
Lead and actively support a team of 10 in Atlanta and Mexico, providing timely training as needed.
Ensure team members are trained, motivated, and aligned with organizational goals.
Promote cross-hub collaboration and coordinate task distribution.
Collaborate with London and India Hub Leads to support smooth daily operations.
Communicate operational wins, opportunities, and risks to the team and, when required, to the client.
Work with leads across hubs to unify workflows and encourage collaboration across time zones.
Ensure the team meets deadlines and produces high-quality outputs.
Directly manage five Brand Asset Managers and assist in managing their five direct reports.
Own globally visible reports and ensure the team provides clear, timely data inputs.
Identify ways to organize and manage daily digital asset uploads.
Identify process-optimization opportunities and streamline workflows to improve efficiency and effectiveness.
Maintain and identify metadata schema improvements that reflect business needs.
Develop, document, and manage team training processes to promote efficiency.
Improve reporting efficiency.
Collaborate with global cross-functional teams to implement best practices and align operations with organizational objectives.
Model correct process implementation across hubs and promote best practices and efficient approaches.