Team Manager, Disability Intervention Services

The Canada Life Assurance Company • Calgary, AB

1d • CA$71,900 - CA$119,800 • Hybrid

About The Position

The Team Manager Disability Intervention Services is to provide supervision, coaching and support to the team of Rehabilitation Consultants to ensure the provision of consistent, high quality and cost effective service delivery.

Requirements

• Degree in a discipline related to vocational rehabilitation/rehabilitation counseling or experience in disability management as in a licensed health care provider
• Five to seven years’ experience in the insurance rehabilitation or the field of disability management
• CCRC or RRP designation or pursuing a designation
• Proven leadership skills
• Strong interpersonal and communication skills
• Valid driver's license and vehicle are necessary when required to travel to client meetings and for operational oversight
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website

Responsibilities

• Ensuring the efficiency and cost effectiveness of the day to day services provided by the team of Rehabilitation and Medical Consultants.
• Coaching, supervision, and performance management of the Rehabilitation and Medical Consultants and on the team.
• Recruiting of new staff, and oversight of new staff development throughout the orientation, training and mentoring period.
• Assessment of individual staff development needs on an ongoing basis.
• Acting as a technical expert to the team on medical coordination and disability management issues.
• Ensuring that the Rehabilitation and Medical Consultants understand and follow Canada Life's claims philosophy and practices.
• Assisting the Rehabilitation and Medical Consultants to develop realistic, cost-effective plans.
• Reviewing and approving the Rehabilitation and Medical Consultant's plans/expenses according to the authority approval process.
• Ensuring effectiveness of the quality program which involves the completion of Quality Program reviews (assessing plan cost effectiveness, timeliness, and duration of interventions by local Rehabilitation and Medical Consultants’); and identifying areas of development that require further coaching.
• Monitoring data and reports on Disability Intervention Services effectiveness and individual results related to service standards.
• Communicating new initiatives affecting the Disability Intervention Services and Disability Management Service organizations.
• Working in collaboration with all staff of the Disability Management Services Office, as well as the staff from the Group Sales Office.
• Participating in the delivery of joint training (along with Disability Management Services Office management) regarding national initiatives impacting claims and Disability Intervention Services.
• Promoting/supporting return to employability meetings within the Disability Management Services Office management team.
• Promoting Disability Intervention Services with customers and managing the customer/client relationships affiliated with the Disability Management Services claims operation.
• Providing input into issues as a member of the Disability Intervention Services management team.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager