Team Loan Officer

SFMC Home Lending•Plano, TX

11d

About The Position

The Team Loan Officer assists a designated Loan Officer(s) in originating and processing loans. This role involves managing the loan application process from start to finish, including client communication, document management, and ensuring loan approval. The position requires a strong understanding of various loan products and a commitment to providing excellent customer service in a fast-paced environment.

Requirements

5+ years of mortgage experience, including all areas of the loan process.
Thorough knowledge of FHA, Conventional, VA and USDA product financing.
High School diploma or equivalent.
NMLS License required.
Demonstrated sales aptitude with the ability to effectively follow up on leads and build strong relationships.
Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences.
Demonstrated problem-solving ability and conflict resolution skills.
Must have attention to detail and customer service focus with a genuine desire to assist borrowers and provide a helpful, responsive experience throughout the loan process.
Ability to adhere to established processes and checklists.
Flexibility and adaptability in a fluid and rapidly changing environment.
Self-motivated with the ability to work independently with minimal supervision.
Ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements.
Proficient with MS Office, with a knowledge of industry automation and software.
High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.

Nice To Haves

Bachelor’s degree is a plus

Responsibilities

Completing a quality, initial loan application and all applicable checklists.
Requesting required documents, including follow up if needed.
Calculating income in order to validate data.
Running AUS and reviewing findings.
Securing a locked interest rate as quoted to the client.
Preparing and sending prequalification letters.
Preparing the initial disclosure package.
Reviewing and preparing loan documents for submission to Processing.
Primary point of contact for phone calls.
Managing the CRM, including follow-ups with warm leads and closed loans.
Pipeline management, including scheduled pipeline reviews, daily tracking and weekly status calls to customers.
Addressing any resulting issues during the process that potentially jeopardize the loan approval.
Utilization of designated Sales tools and reporting methods.