Chandler Crossroads - Team Leader

Harkins Theaters • Chandler, AZ

1d

About The Position

The Team Leader understands team member responsibilities and trains and leads team members to deliver the Ultimate Moviegoing Experience. The role organizes and maintains the daily plan, coordinates rest and meal breaks, and guides team members in areas such as concessions, box office, guest services, and ushering. The Team Leader also helps maintain clean, safe, and organized work and guest areas, provides managers with employee-performance feedback, supports enforcement of company policies, and handles minor guest concerns and disturbances.

Requirements

• At least 16 years of age.
• At least 3 months of guest services, retail, hospitality, or restaurant experience.
• Effectively communicate, read, and write in English.
• Able to work independently or as part of a team.
• Available to work during busy periods: evenings, weekends, holidays, and summer months.

Responsibilities

• Organize and maintain the daily plan to help the team perform at its best capacity.
• Coordinate team members’ rest and meal breaks.
• Motivate, train, mentor, and lead team members in assigned areas during each shift, including concessions, box office, guest services, and ushering.
• Delegate tasks and resolve minor employee conflicts.
• Ensure work and guest areas are clean, safe, maintained, and organized according to company guidelines.
• Provide managers with feedback on general and specific employee performance.
• Identify and report policy violations and assist with enforcement, including selling techniques, proper uniform, and cleanliness.
• Handle minor guest disturbances and concerns, including product exchanges.

Benefits

• Free movies
• Fun work environment
• Flexible hours
• Incentive programs
• Advancement opportunities
• 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed