Chandler Crossroads - Team Leader

Harkins Theatres • Chandler, AZ

2d

About The Position

The Team Leader plays a key role in understanding team member responsibilities and training and leading team members to deliver the Ultimate Moviegoing Experience. The role involves leading team members in areas such as concessions, box office, guest services, and ushering during each shift.

Requirements

• Be at least 16 years of age.
• Have at least 3 months of guest services, retail, hospitality, or restaurant experience.
• Effectively communicate, read, and write in English.
• Be able to work independently or with a team.
• Be available to work during busy periods, including evenings, weekends, holidays, and summer months.

Responsibilities

• Organize and maintain the daily plan to ensure the team is performing at its best capacity.
• Coordinate rest and meal breaks.
• Motivate, train, mentor, and lead team members in specific areas during each shift, including delegating tasks and resolving minor employee conflicts.
• Ensure work and guest areas are clean, safe, maintained, and organized in accordance with company guidelines.
• Provide feedback to managers on general and specific employee performance; identify and report policy violations; and assist with enforcement of company policies and standards.
• Handle minor guest disturbances and concerns, including product exchanges.

Benefits

• Free movies
• Fun work environment
• Flexible hours
• Incentive programs
• Advancement opportunities
• 401K match
• Other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed