Team Leader $18.50 - Piedmont Store

Goodwill of North Georgia•Atlanta, GA

3d•Onsite

About The Position

The Team Leader supervises all store personnel during their assigned shift to ensure operational standards are met. This role involves opening and/or closing the store as the key holder/team leader on duty. The Team Leader is responsible for developing, training, coaching, and supporting team members for career growth within the organization. They must comply with agency policies, Donated Goods Retail standard operating procedures (SOPs), and the agency’s safety and security policies and procedures. The role requires adherence to task outlines for supervised and performed jobs, greeting and assisting donors/customers, and establishing a high customer service standard by ensuring customer needs are met efficiently and effectively. The Team Leader will assist in resolving complaints and communicating issues to the management team, maintain proficiency in all workstation tasks, and monitor overall store appearance and housekeeping to agency standards. They will perform and assist in all functions completed by store personnel, support the accurate and timely maintenance of company records and reports, and attend all required meetings and training. The position may require transfers to any Goodwill of North Georgia store within the territory as needed and involves performing other duties as assigned by management.

Requirements

High School Diploma or GED required
Two to three (2-3) years of experience in retail
Must be certified and licensed to operate a forklift
Maintain dependable transportation and electronic communication device
Must be proficient in Microsoft Office
Must start employment in acceptable safety work shoes
Must be able to adapt to growth and a changing environment within the Agency

Nice To Haves

Associates Degree or completion of related retail management course work preferred
Bilingual a plus

Responsibilities

Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
Open and/or close the store as key holder/team leader on duty
Develop, train, coach and support team members for career growth within the organization
Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
Adhere to the task outline for the job you are supervising and performing
Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
Assist and resolve any complaints and communicate complaints and issues to management team
Maintain proficiency for tasks required in all workstations
Monitor and maintain overall store appearance and housekeeping to agency standards
Perform and assist in all functions completed by store personnel
Support in maintaining all company records and reports accurately and in a timely fashion
Attend all meetings and training as required by the agency
Transfer to any Goodwill of North Georgia store within the territory as needed or required
Perform other duties as assigned by management