Team Leader $18.50 - Rome Store

Goodwill of North Georgia•Rome, GA

4d•Onsite

About The Position

The Team Leader is responsible for supervising store personnel during their assigned shift to ensure operational standards are met. This role involves opening and closing the store, training and developing team members, and ensuring compliance with agency policies and safety procedures. The Team Leader also plays a key role in customer service, maintaining store appearance, and assisting with various store functions and record-keeping. The position requires flexibility to work across different Goodwill of North Georgia stores and adapt to a changing environment.

Requirements

High School Diploma or GED required
Two to three (2-3) years of experience in retail
Must have excellent oral and written communication skills in English as well as interpersonal skills
Must be certified and licensed to operate a forklift
Maintain dependable transportation and electronic communication device
Must be proficient in Microsoft Office
Must start employment in acceptable safety work shoes
Must be able to adapt to growth and a changing environment within the Agency

Nice To Haves

Associates Degree or completion of related retail management course work preferred
Bilingual a plus

Responsibilities

Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
Open and/or close the store as key holder/team leader on duty
Develop, train, coach and support team members for career growth within the organization
Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
Adhere to the task outline for the job you are supervising and performing
Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
Assist and resolve any complaints and communicate complaints and issues to management team
Maintain proficiency for tasks required in all workstations
Monitor and maintain overall store appearance and housekeeping to agency standards
Perform and assist in all functions completed by store personnel
Support in maintaining all company records and reports accurately and in a timely fashion
Attend all meetings and training as required by the agency
Transfer to any Goodwill of North Georgia store within the territory as needed or required
Perform other duties as assigned by management