Store Team Leader
About The Position
As Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will lead your store team by example, recognize the director of your local cat shelter at the register and volunteer to host the next adoption event, analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity, and then inspire your team to help you attain those goals, and create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood, all while engaging with PSP neighbors and smiling in the face of puppy breath.
Requirements
- 2+ years experience leading retail teams
- 4-year college degree or equivalent work experience
- Microsoft Office knowledge is a must, as well as good communication skills.
- Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!)
- Candidates must be able to work flexible schedules, have reliable transportation, pass a background screening, and be 18 years of age or older.
Responsibilities
- Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors
- Achieving strong store audit and neighbor engagement scores which promote our brand
- Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget
- Ensuring weekly work schedules are created to maximize productivity and engagement
- Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals
- Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store
- Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members
- Connecting with community organizations to partner on events and marketing opportunities.
Benefits
- Paid time off including Paid Time Off (PTO) and holidays
- Company paid Life Insurance and Long-Term Disability Insurance
- Medical, Dental, Vision, Life Insurance and Short-Term Disability options
- 401(k) with a company match
- Ongoing training and development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
