Team Leader, Management support and expertise support

Desjardins • Montreal, QC

3d • Hybrid

About The Position

As a Team Leader, you will support team management by coordinating your unit’s activities, action plans, and initiatives. You will coach and guide a team of highly experienced professionals, assign tasks, monitor progress, and support talent development and employee engagement. This role requires extensive knowledge of the field, functional authority over the team, and management of individual performance. You will make recommendations on complex projects, interact with diverse stakeholders, develop business positions, and influence senior management. Key responsibilities include identifying strategic directions, determining the unit's service offer, planning and executing projects on time and within budget, managing results, performance, quality, and client satisfaction, developing training strategies, resolving complaints, and playing a non-decision-making role in hiring, performance management, discipline, and skills development. You will also manage the budget.

Requirements

• Bachelor's degree in a related field
• A minimum of eight years of relevant experience
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered
• Action oriented
• Customer Focus
• Develops talent
• Differences
• Directs work
• Nimble learning

Responsibilities

• Identify, develop and recommend strategic directions and business positions
• Help determine your unit’s service offer and ensure your projects and activities are planned and executed
• Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction
• Develop training and skills development strategies and action plans for team members
• Help resolve complaints and problems in accordance with the organization’s practices
• Play a non-decision-making role in hiring, performance management, discipline, and skills development
• Manage the budget

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager