Alamosa Team Leader
About The Position
The Team Leader supports car wash operations and is accountable for the stated KPIs and values: Excellence, Hard work, Stewardship, Difference, and Community. The role includes safely guiding and loading vehicles, preparing them for washing, assisting guests, supporting membership sales and service, training team members, maintaining the facility, and completing shift documentation. Team Leaders must follow company policies and safety procedures, work outdoors in all weather conditions, and attend mandatory training sessions and team meetings. The position is eligible for cash and digital tips.
Requirements
- Excellent organizational and time-management skills.
- Excellent verbal and written communication skills.
- Willingness to work 40 hours per week, including weekends and holidays.
- Ability to work outdoors in all weather conditions and seasons.
- Ability to stand for extended periods and be on foot for the workday.
- Ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry up to 40 pounds short distances.
- Ability to remain alert and maneuver around moving vehicles and equipment.
Nice To Haves
- High school diploma or equivalent preferred.
- Related management experience preferred.
Responsibilities
- Guide and load each vehicle safely according to its size, and perform vehicle safety inspections before washing.
- Prepare vehicles for washing, including using the bug prep gun and removing mud from wheel wells when appropriate.
- Understand property safety, site layouts, items that must not be washed, tunnel equipment, and E-Stop locations.
- Adjust car wash equipment as needed and handle tunnel incidents safely and effectively.
- Greet guests, follow the 4 Steps of Service, explain the three single-wash packages, and inform retail guests about memberships.
- Present the company’s Difference and support member visit success, membership management, and license plate recognition/RFID sticker reads.
- Communicate key vehicle information and equipment retractions to the crew, and observe the vacuum area for guest satisfaction.
- Complete the vacuum service process and participate in the nightly close-down checklist.
- Train new team members using approved training modules.
- Use the LEAP Conflict Resolution process.
- Complete the daily shift report documenting shift performance.
- Maintain a clean, organized car wash facility and assist with cleaning equipment, walls, trench, vacuums, trash cans, and the lot.
- Learn to safely open and close the car wash with leadership, use ladders safely, engage E-Stops while cleaning, and learn backroom safety and equipment.
- Follow company policies, procedures, safety standards, codes of conduct, and Champion safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.
- Attend mandatory training sessions and team meetings and cleaning.
- Perform other duties assigned by management.
Benefits
- Eligible for cash and digital tips
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
