Team leader, Management support and expertise support

Desjardins • Richelieu, QC

6d • Onsite

About The Position

As a team leader, you provide management support for the team. You coordinate your unit’s technical activities, action plans and initiatives. You coach and guide a team composed primarily of technical and support employees, assign tasks and activities, and regularly monitor progress. You support employee engagement by creating a positive, motivating work environment where everyone’s contribution is valued. You have functional authority over the team and manage individual performance. You solve technical problems and help develop and improve technical methods and procedures. You serve as technical collaborator for your unit and practitioners. More specifically, you will be required to: Help determine your unit’s service offer and ensure your projects and activities are planned and executed. Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction. Help develop training and skills development strategies and action plans for team members. Help resolve complaints and problems in accordance with the organization’s practices. Play a non-decision-making role in hiring, performance management, discipline, and skills development. Manage the budget.

Requirements

• Attestation of Collegial Studies
• A minimum of two years of relevant experience
• Knowledge of French is required

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered
• Action oriented
• Customer Focus
• Differences
• Directs work
• Engagement
• Nimble learning
• Trade Union (If applicable)

Responsibilities

• Coordinate your unit’s technical activities, action plans and initiatives.
• Coach and guide a team composed primarily of technical and support employees, assign tasks and activities, and regularly monitor progress.
• Support employee engagement by creating a positive, motivating work environment where everyone’s contribution is valued.
• Manage individual performance.
• Solve technical problems and help develop and improve technical methods and procedures.
• Serve as technical collaborator for your unit and practitioners.
• Help determine your unit’s service offer and ensure your projects and activities are planned and executed.
• Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction.
• Help develop training and skills development strategies and action plans for team members.
• Help resolve complaints and problems in accordance with the organization’s practices.
• Play a non-decision-making role in hiring, performance management, discipline, and skills development.
• Manage the budget.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree