Team Leader, Safe Options Support (SOS)

Acmh•New York, NY

1d•Onsite

About The Position

The Team Leader, Safe Options Support (SOS) is responsible for the overall operations of the program. This role involves overseeing the creation and management of a multi-disciplinary SOS community support team, coordinating program outreach, developing partnerships with community stakeholders, facilitating case reviews, conducting internal audits, and assisting with quality improvement projects. The Team Leader will ensure regulatory standards are met, manage staff recruitment and performance, provide supervision and training, coordinate schedules, and manage on-call requirements for 24/7 crisis response. This position also involves working with the Single Point of Access department to identify eligible participants and reporting on outcomes, while maintaining a caring and respectful approach with all stakeholders.

Requirements

Experience managing and supervising program staff in a community mental health setting.
Knowledge of homeless resources, NYC shelter systems, and MTA transit systems is a plus.
Knowledge of counseling principles and methods for mental illness and substance use disorders.
Knowledge of treatment, rehabilitation, and community support programs as they relate to recipients/residents, families, and staff.
Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques.
Ability to develop, evaluate, implement, and modify treatment interventions to meet the needs of individual recipients.
Ability to prepare accurate and timely reports.
Computer proficiency in Health Information Technology and Microsoft applications such as MS Word, Excel, PowerPoint.
Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or a related field.
A minimum of 3 to 5 years post-masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities, preferably with the target population.
Previous management and supervisory experience preferred.

Nice To Haves

Experience working with homeless and/or precariously housed populations.

Responsibilities

Oversee the creation of a multi-disciplinary SOS community support team in partnership with the State Office of Mental Health and the central SOS Hub team.
Manage the day-to-day operations of the team in accordance with internal and external regulatory standards and guidelines.
Coordinate program outreach at known “hang-outs” or “Hot spots” within the transit system or during an inpatient hospital admission or emergency department visit, including involvement in transition planning and needs assessment.
Develop and maintain partnerships with key community stakeholders such as MTA Station Managers, local hospitals, NYPD, Shelter operators, and housing providers.
Facilitate case reviews for 'members at risk' with community partners and document recommendations.
Oversee and/or conduct internal audits and case record reviews to measure compliance with regulatory/contract standards.
Report aggregated findings and recommendations to the SOS Hub QPM Department regarding gaps in care or areas for improvement.
Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care.
Ensure that internal and external regulatory agency standards and requirements are met.
Manage staff recruitment and address staff performance-related issues in accordance with organizational policies and procedures.
Provide regular individual and group supervision to a multi-disciplinary team.
Orient new team members to policy and procedures, and provide ongoing training and mentorship.
Coordinate weekly staff schedules to ensure adequate staff coverage.
Manage SOS teams on-call requirements to ensure 24/7 crisis response availability.
Work with SOS HUB’s Single Point Of Access department to identify eligible participants and report on enrollment outcomes and staff assignment.
Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, with due understanding and consideration for cultural differences.