Team Leader, Safe Options Support (SOS)

ACMH INC•New York, NY

2d•Hybrid

About The Position

The Team Leader, Safe Options Support (SOS) is responsible for the overall operations of the program. This role involves overseeing the creation and day-to-day management of a multi-disciplinary SOS community support team, ensuring compliance with internal and external regulatory standards. The position coordinates program outreach, develops partnerships with community stakeholders, facilitates case reviews, and conducts internal audits. The Team Leader also assists with quality improvement projects, manages staff recruitment and performance, provides supervision and training, coordinates schedules, and ensures 24/7 crisis response availability. Additionally, the role works with the Single Point Of Access department to identify eligible participants and reports on enrollment outcomes. A key aspect of the role is interacting with all stakeholders in a caring and respectful manner, with consideration for cultural differences.

Requirements

Experience managing and supervising program staff in a community mental health setting.
Knowledge of counseling principles and methods for mental illness and substance use disorders.
Knowledge of treatment, rehabilitation, and community support programs as they relate to recipients/residents, families, and staff.
Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques.
Ability to develop, evaluate, implement, and modify treatment intervention to meet the needs of individual recipients.
Ability to prepare accurate and timely reports.
Computer proficiency in Health Information Technology and Microsoft applications such as MS Word, Excel, PowerPoint.
Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or a related field.
A minimum of 3 to 5 years post-masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities.

Nice To Haves

Experience working with homeless and/or precariously housed populations.
Knowledge of homeless resources, NYC shelter systems, and MTA transit systems.
Previous management and supervisory experience.

Responsibilities

Oversee the creation of a multi-disciplinary SOS community support team in partnership with the State Office of Mental Health and the central SOS Hub team.
Manage the day-to-day operations of the team in accordance with internal and external regulatory standards and guidelines.
Coordinate program outreach at known “hang-outs” or “Hot spots” within the transit system or during an inpatient hospital admission or emergency department visit, including involvement in transition planning and needs assessment.
Develop meaningful and lasting partnerships with key community stakeholders including MTA Station Managers, local hospitals, NYPD, Shelter operators, and housing providers.
Facilitate case reviews on ‘members at risk’ with community partners and document recommendations.
Oversee and/or conduct internal audits/case record reviews regularly to measure compliance to regulatory/contract standards, and report findings and recommendations to the SOS Hub QPM Department.
Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care.
Ensure that internal and external regulatory agency standards and requirements are met.
Manage recruitment of staff and address staff performance-related issues in accordance with organizational policies and procedures.
Provide regular individual and group supervision to a multi-disciplinary team, orient new team members, and provide ongoing training and mentorship.
Coordinate weekly staff schedules to ensure adequate staff coverage.
Manage SOS teams on-call requirements to ensure 24/7 crisis response availability.
Work with SOS HUB’s Single Point Of Access department to identify eligible participants and report on enrollment outcomes and staff assignment.
Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, with due understanding of and consideration for cultural differences.