Team Leader, Patient Accounts

Austin Regional Clinic: ARC•Austin, TX

20d•Hybrid

About The Position

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. Under supervision of the CBO Manager or CBO Supervisor, the Team Leader, Patient Accounts is responsible for being a resource for employees and completing assigned daily job duties of the CBO office staff such as registration, payment collections, review of claims, patient and account work queues, etc. This role supports CBO office operations by coordinating patient benefits and payments, initiating claim review requests and engaging with site managers regarding office related questions/problems requiring resolution. The Team Leader acts as a resource for colleagues, patients and external departments in the audit of patient accounts, carrying out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Requirements

High school diploma or GED.
One (1) or more years of medical billing customer service experience.
Must be able to perform all functions in the Patient Account Department.
Must successfully complete the Patient Accounts Specialist Skills Assessment Test.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to align own actions with those of other team members committed to common goals.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent verbal and written communication skills.
Ability to manage competing priorities.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate, factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.

Responsibilities

Provides efficient customer service to patients and staff through the daily management of team responsibilities, this includes in office or WFH staff.
Promotes a positive work environment by working with management to problem solve, and by motivating, recognizing, and coaching team members.
Communicates with management regarding department or employee concerns.
Performs all of the tasks of the Patient Account Team, as needed or assigned.
Coordinates and assist with on-the-job training for all new and existing Patient Account Staff.
Acts as a resource for patients and staff with business office related questions/problems requiring resolution.
Participates in and assists with coordination of CBO office team meetings and business office team meetings.
Communicates with Supervisor and/or Manager to remain knowledgeable concerning policy/procedure and helps disseminate information to staff as needed.
Ensures business processes and protocols are followed in the CBO office areas.
Posts patient payments to account/applies discounts and voids transactions as needed.
Participates with CBO leadership team in developing and working towards organization goals.
Quality assurance for all workflow and processes within the central billing office.
Helps maintain standardized processes by auditing team members’ work and provides training to address performance concerns utilizing phone reporting, phone audits, Epic dash boards and alternate auditing tools available.
Helps the leadership team implement processes and suggests improvements.
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company, which are available for review on CMSweb.
Works holiday shift(s) as required by Company policy.
Attends meetings/training as required, including attending ongoing organizational leadership training to improve leadership skills.
Assist other Central Billing Office staff as needed in all areas of the billing office.
May compile statistical data regarding patient encounters for supervision review.
May participate in the hiring/interview process for new billing office staff to enhance leadership skills.
Works as a member/leader of special or ongoing projects that are important to area/process improvement.
Assists staff members with account issues.
Assists Supervisor with escalated calls, emails and correspondence.
Performs other duties as assigned.