Team Leader of Crisis Care and Response

NorthKey Community Care • Covington, KY

7d • Onsite

About The Position

NorthKey Community Care is seeking a Behavioral Health Specialist – Urgent Care. This position will be full-time on-site, Monday-Friday 4:30 pm - 1:00 am. Flexible as needed, including participating in on-call rotation. Since 1966, NorthKey Community Care (NorthKey) has provided quality, evidence-based mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Join our team to help us fulfill our mission of Transforming Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities Services!

Requirements

• Minimum of bachelor’s degree in mental health discipline
• Ability to work after-hours on-call shifts as scheduled.
• Strong team leadership skills with the ability to multitask.
• Ability to operate an Electronic Health Record and other technology as necessary.
• This position requires some travel and reliable personal transportation.
• Crisis experience required

Nice To Haves

• Master’s preferred
• supervisory experience preferred

Responsibilities

• Provide training, oversight, direction, and consultation to staff providing after-hours behavioral health crisis evaluation and intervention services, including mobile crisis responders, 988 call takers, and on-call therapists.
• Assist with behavioral health crisis programming, ensuring assessments are completed and providing support to team members.
• Monitor compliance and performance of 988 Suicide and Crisis Lifeline requirements.
• Complete 988 and on-call therapist monthly shift schedules.
• Monitor compliance of behavioral health crisis team members.
• Monitor adherence and documentation of all clients needing emergency crisis services, and that clients are connected to the appropriate service and/or assessment in the required time frame.
• Ensure 24/7 coverage for mobile crisis assessments and 988 calls.
• Engage in verbal de-escalation of individuals in crisis to encourage their participation in treatment.
• Complete timely and accurate documentation.
• Provide administrative supervision to assigned staff.
• Ensure access to necessary assessments within required time frames for all crisis services, including mobile crisis, urgent care, crisis stabilization, 202As, and other crisis evaluations.
• Utilize best hiring and staff development practices to establish and maintain a competent and cohesive crisis services team.
• Maintain compliance with standards of care defined by the Kentucky Department of Medicaid, Department of Aging and Independent Living, Office of the Inspector General, Department of Behavioral Health, and other state entities related to organizational designation as a Community Mental Health Center and Certified Community Behavioral Health Clinic (CCBHC) by the Commonwealth of Kentucky.
• Maintain compliance with standards of care defined by the Centers for Medicare and Medicaid Services related to service line and service delivery.
• Maintain compliance with standards of care of the Joint Commission in order to assure accreditation related to the service line and service delivery.
• Ensure compliance with regulations, grant, and program guidelines.
• Achieve, promote, and maintain a strong working relationship with other team leaders and related clinical staff.
• Achieve, promote, and maintain strong working relationships with community treatment partners, jails, county courts, and law enforcement.
• Assist with implementation of expanded services and work as part of a clinical team to provide expanded services under federal grant funded programs.
• Provide current and up-to-date information to the Lead Manager of Mental Health Crisis and Engagement Services.
• Perform comprehensive, timely reviews of supervisees to ensure competence.
• Achieve and maintain active involvement with various community groups that furthers the positive image of NorthKey Community Care and the services provided by the organization.
• Lead and/or participate in both internal or external workgroups and committees, including Crisis Intervention Training (CIT) Advisory Board and NorthKey Zero Suicide Team.
• Ensure program and staff compliance in the documentation of quality care.
• Maintain operational responsibilities for and the direction of all service delivery of the Behavioral Health Crisis team.
• Prepare reports as requested.
• Participate in 3rd shift and weekend supervisory on-call rotation.
• Adhere responsibly to all NorthKey policies and procedures.
• Adhere to confidentiality in all matters pertaining to client information.
• Maximize efficiency and effective use of time in maintaining accurate and punctual time reporting.
• Attend internal meetings relating to responsibilities and duties.
• Maintain a professional and business-like manner in dealing with all internal staff, Board members, state and governmental staff, sub-contractors and vendors of NorthKey.
• Represent NorthKey in a professionally appropriate manner.

Benefits

• Potential for up to 12% contingency bonus
• Generous plan for paid time off (PTO) (Up to 16 days the first year)
• 10 Paid Holidays
• Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
• HSA Employer match up to $1000, depending on plan
• 401(k) with employer match
• Professional Development
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level