Team Leader of Access and Response

NorthKey Community Care • Covington, KY

6d • Onsite

About The Position

NorthKey Community Care is seeking a Team Leader of Access and Response. This position will be full-time on-site, Monday-Friday, 8:30 am to 5:00 pm. Flexible as needed, including participation in on-call rotation.

Requirements

• Minimum of a master’s degree in a mental health discipline and appropriate Kentucky licensure; independent preferred.
• Ability to work after-hours on-call shifts as scheduled.
• Strong team leadership skills with the ability to multitask.
• Ability to operate an Electronic Health Record and other technology as necessary.
• This position requires some travel and reliable personal transportation.
• Clinical experience required
• Adhere to confidentiality in all matters about client information.

Nice To Haves

• supervisory experience preferred
• independent preferred

Responsibilities

• Provide training, oversight, direction, and consultation to staff providing behavioral health crisis services, including therapists (crisis, mental health urgent care, and mobile crisis), care coordinators, mobile crisis responders, 988 call takers, peer support specialists, transporters, and access specialists.
• Assist with behavioral health crisis programming, completing assessments and providing clinical support to other team members.
• Monitor compliance and performance of 988 Suicide and Crisis Lifeline requirements.
• Monitor compliance of behavioral health crisis team members.
• Monitor adherence and documentation of all clients needing crisis services and/or an assessment, and ensure that clients are connected to the appropriate service and/or assessment in the required time frame.
• Ensure 24/7 coverage for mobile crisis assessments and 988 calls.
• Ensure clinical coverage for mental health urgent care and mobile crisis services.
• Assist with creating 988 and on-call therapist monthly shift schedules, as assigned.
• Assess clients and/or provide therapy, counseling, intervention, and/or education to clients in a professional manner as described in the client's treatment plan to achieve identified goals.
• Make clinically appropriate level-of-care treatment recommendations based on mental health assessment and treatment plans.
• Engage in verbal de-escalation of individuals in crisis to encourage their participation in treatment.
• Provide clinical supervision to assigned staff.
• Ensure access to necessary assessments within required time frames for all crisis services, including mobile crisis, urgent care, crisis stabilization, 202As, and other crisis evaluations.
• Complete timely and accurate documentation regarding assessment and therapy.
• Utilize best hiring and staff development practices to establish and maintain a competent and cohesive crisis services team.
• Maintain compliance with standards of care defined by the Kentucky Department of Medicaid, Department of Aging and Independent Living, Office of the Inspector General, Department of Behavioral Health, and other state entities related to organizational designation as a Community Mental Health Center and a Certified Community Behavioral Health Clinic (CCBHC) by the Commonwealth of Kentucky.
• Maintain compliance with standards of care of the Joint Commission to assure accreditation related to the service line and service delivery.
• Maintain compliance with standards of care defined by the Centers for Medicare and and Medicaid Services related to service line and service delivery.
• Ensure compliance with regulations, grants, and program guidelines.
• Achieve, promote, and maintain a strong working relationship with other team leaders and related clinical staff.
• Achieve, promote, and maintain strong working relationships with community treatment partners, jails, county courts, and law enforcement.
• Provide current and up-to-date information to the Lead Manager of Mental Health Crisis and Engagement Services.
• Perform comprehensive, timely reviews of supervisees to ensure competence.
• Achieve and maintain active involvement with various community groups that further the positive image of NorthKey Community Care and the services provided by the organization.
• Make appropriate recommendations based upon data concerning promotions, assignments, and other personnel management decisions in the service line.
• Lead and/or participate in both internal and external workgroups and committees, including the Police Crisis Intervention Training (CIT) Advisory Board and the NorthKey Zero Suicide Team.
• Ensure program and staff compliance with the documentation of quality care.
• Maintain operational responsibilities for and the direction of all service delivery of the Behavioral Health Crisis team.
• Prepare reports as requested.
• Participate in 3rd shift and weekend supervisory on-call rotation.
• Adhere responsibly to all NorthKey policies and procedures.
• Adhere to confidentiality in all matters about client information.
• Maximize efficiency and effective use of time in maintaining accurate and punctual time reporting.
• Attend internal meetings relating to responsibilities and duties.
• Maintain a professional and business-like manner in dealing with all internal staff, Board members, state and governmental staff, sub-contractors, and vendors of NorthKey.
• Represent NorthKey in a professionally appropriate manner.

Benefits

• Salary: Master's independent rate starts at $80K; Bachelor's rate starts at $55K
• Potential for up to 12% contingency bonus
• Generous plan for paid time off (PTO) (Up to 16 days the first year)
• 10 Paid Holidays
• Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
• HSA Employer match up to $1000, depending on the plan
• 401(k) with employer match
• Professional Development
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level