Team Leader HSP

AMES•Dallas, TX

1d•Onsite

About The Position

The Team Leader provides professional supervision and operational support to Senior Case Managers, Case Managers, Client Support Workers and Orientation Guides. The role ensures that Care Teams meet contractual KPIs within expected time frames and use appropriate casework models and approaches. The Team Leader also provides support, guidance and troubleshooting assistance to the relevant Program Team and Manager Operations and Practice. This is a maximum-term, full-time position based at the Dallas office, available until 30 June 2027, with potential to extend. It is open to internal applicants only.

Requirements

A degree in Business, Management, Social Work, Community Development or a related field and at least 3 years’ community services sector experience, including some leadership experience; or a diploma in one of these fields and at least 5 years’ community services sector experience, including some leadership experience.
Demonstrated ability to lead teams and supervise staff in a casework setting, including coaching and mentoring, with an innovative and effective approach to problem solving.
Demonstrated ability to manage stakeholder relationships, including collaborative work with volunteers and client communities.
Proven ability to undertake systemic advocacy and negotiate and implement referral protocols to address priority client needs.
Effective interpersonal, cross-cultural communication and client advocacy skills, and ability to liaise effectively with contract partners, mainstream and settlement service providers, refugee and humanitarian entrants and their communities, and volunteers.
Knowledge of strengths-based case management and ability to lead a team using this approach.
Knowledge of and experience in advanced case management skills and approaches.
Working knowledge of policies and referral protocols relating to settlement services and asylum seeker programs.
Sound understanding of current Commonwealth and State policies related to immigration, settlement, asylum seekers, income support and other relevant social policies, and ability to respond flexibly to changing policy and program needs.
Ability to interpret contracts and ensure full compliance with KPIs and quality assurance requirements.
Experience working autonomously and collaboratively within multidisciplinary teams to achieve or exceed key performance goals.
Strong written communication, report-writing, word-processing, creative problem-solving, organisational and time-management skills.
Values of integrity, reliability, teamwork and professionalism consistent with AMES Australia’s vision, and commitment to performance management, quality and continuous improvement.
Must hold and maintain a current Working With Children Check for employment purposes.
Must hold a current valid Driver’s Licence.
Applicants must have the right to work in Australia.
Offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check where required.

Nice To Haves

Specialist operating knowledge or experience in one or more service areas such as community health, housing and tenancy, income issues, or family/youth services.

Responsibilities

Provide professional supervision and operational support to Senior Case Managers, Case Managers, Client Support Workers and Orientation Guides.
Ensure Care Teams meet contractual KPIs within expected time frames.
Ensure appropriate casework models and approaches are used.
Provide support, guidance and troubleshooting assistance to the relevant Program Team and Manager Operations and Practice.
Lead teams and supervise, coach and mentor staff in a casework setting.
Manage stakeholder relationships and collaborate with volunteers and client communities.
Undertake systemic advocacy and negotiate and implement referral protocols to address priority client needs.
Lead a team in providing strengths-based case management.
Interpret contracts and ensure compliance with KPIs and quality assurance requirements.
Work autonomously and collaboratively within multidisciplinary teams to achieve or exceed performance goals.
Demonstrate commitment to performance management, quality and continuous improvement principles.

Benefits

Salary packaging (full FBT employer), including superannuation, novated leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases.
Employee Assistance Program (EAP).
Annual Leave Loading of 17.5%.
Flare Employee Discounts Program.
Flexible Working Arrangements where they meet operational requirements.
Cultural, ceremonial and representative leave for Aboriginal and Torres Strait Islander employees to observe significant cultural practices, attend community meetings and ceremonies, and fulfil official duties with the First Peoples’ Assembly of Victoria.
Regular performance feedback and performance review process.
Supportive environment and caring work culture with work/life balance.
Cultural diversity.
Annual salary of $87,354 plus 12% superannuation.