Team Leader Field Service Resources, Electrical and Automation

Wärtsilä • Houston, TX

15d • Hybrid

About The Position

Wärtsilä is a world leader in marine technology and is leading the industry's transformation towards a decarbonised and sustainable future. The Business Unit Parts and Field Service is a global organisation focused on delivering excellent services to customers. We are seeking a Field Service Team Lead – Electrical & Automation (Marine) to join our team. This is a permanent position, with preferred locations in the USA or Canada. In this role, you will lead and develop a growing team of Field Service Engineers (FSEs) within the Marine Electrical & Automation business in the Americas. The team supports field service activities across the USA and Canada and is increasingly involved in vessel new build support for services and products in the U.S. You will be responsible for coordinating field service resources, ensuring efficient and high-quality service delivery, and building team capability to meet current and future demand. This role has a strong people-leadership focus, with emphasis on recruiting, developing, and mentoring engineers, while also supporting operational execution. The position reports to the Field Service Resource Manager, Marine Business and works closely with service coordinators, regional stakeholders, and global functions.

Requirements

• Bachelor’s degree in Engineering or a related technical field.
• Proven experience in field service operations within a technical or engineering environment.
• Demonstrated people leadership experience or clear readiness to step into a team-lead role.
• Strong understanding of service delivery, safety, and operational execution in field environments.
• Ability to coordinate multiple stakeholders and manage priorities in a dynamic service setting.
• Experience working with early-career talent or building teams from the ground up.
• Experience working in multicultural or geographically distributed teams.
• Successful applicants must be authorized to work in Canada or USA without sponsorship.

Nice To Haves

• High integrity.
• Passion for people and customer focus.
• Strong focus on quality and safety.
• Excellent communication skills (verbal and written) in languages needed to support the team.
• Good negotiating skills.
• Strong organizational skills.
• A team player mindset.
• The ability to lead individuals from different cultural backgrounds.

Responsibilities

• Lead and coordinate field service teams in the Electrical & Automation Marine business across the Americas.
• Set clear goals, prioritize work, and orchestrate daily field service activities to ensure high-quality service delivery.
• Implement operational plans, policies, and service schedules to improve efficiency and customer satisfaction.
• Manage people-related responsibilities, including recruitment, onboarding, training, performance management, feedback, and safety in the field.
• Foster a continuous learning culture and actively support the development of early-career and junior engineers.
• Act as the main point of contact for field service coordination and operational issues within the team.
• Support field teams with troubleshooting, escalation handling, and issue resolution when required.
• Facilitate collaboration within the team and across functions to maximize service delivery quality.
• Advocate for new tools, techniques, and best practices to continuously improve field service operations.
• Support workforce planning by identifying future skill needs and engaging in proactive talent pipelines (e.g., career fairs, colleges, early-career programs).

Benefits

• The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level