Team Leader Data and Systems HIM Medical Records

Mount Sinai Medical Center of Florida•Miami Beach, FL

12d•Onsite

About The Position

This position leads daily HIM operations and serves as an Epic super-user, providing training, onboarding, and workflow optimization for medical records processes. The role oversees chart deficiency management, data integrity, and complex chart corrections within Epic and OneContent, ensuring accurate EMPI maintenance and compliant documentation practices. The Team Leader acts as the primary support liaison for system issues, collaborating with IT and leadership to resolve workflow and application challenges. This role also coordinates chart reconciliation, document management, and physician deficiency follow-up to support timely completion, coding, and release of information. The Team Leader ensures adherence to HIPAA, Joint Commission, and regulatory standards while supporting audits and driving operational efficiency.

Requirements

3+ years of experience in Health Information Management, medical records, or acute care healthcare operations required
Strong Epic proficiency

Nice To Haves

RHIA/RHIT preferred
Associate’s in HIM

Responsibilities

Serve as the department's Epic super-user, providing hands-on training, onboarding new hires, and creating clear workflow guides for system updates.
Assist the Supervisor in EPIC HIM deficiency tracking and completion; EPIC Hospital Chart completion process; HIM Chart tracking protocol; EPIC Chart correction process and Epic Identity.
Act as the primary support contact for Epic's end-users, identifying issues in Epic WQ's as well as issues that impact other applications and communicating them to Director, management team and IT support for resolution.
Drive efficient daily use of integrated Epic HIM workflow—including Chart Deficiency, and Identity (chart correction), to streamline departmental operations.
Assess situations, resolve minor technical issues associated with EPIC/One Content WQ's; utilize basic IT troubleshooting processes with the HIM IT help for problem resolution where necessary to maximize efficiency and effectiveness.
Assist in Daily Chart Reconciliation & Workflow Coordination: Monitor and log daily patient discharge lists to reconcile all incoming medical records, follow up on missing charts with clinical units, compile and distribute daily suspension and status letters, and assign staff tasks for document prep, scanning, and indexing into OneContent.
Serve as the departmental escalation point for resolving electronic overlay errors, misrouted documents, and conflicting patient information to maintain a clean, secure enterprise master patient index (EMPI).
Analyze and resolve chart corrections cases in Epic, patient demographic overlays, merging patients and executes uploading/deleting of scanned documents or pictures utilizing Media Manager.
Ensure all chart correction, unmerge, and electronic merge processes adhere to HIPAA privacy regulations, Joint Commission documentation standards, and legal medical record requirements.
Resolve Contact Moves; Investigate errors where clinical data (notes, vitals, orders) was documented on the wrong patient or the wrong encounter. Move the documentation to the correct record per policy.
Participate in internal audits on a monthly basis to ensure physician’s compliance with TJC and regulatory standards and guidelines related to medical records management by examining and gathering data to complete the forms, H & P and Discharge Summary audits.
Monitor physicians incomplete record activity, including notifying physicians of incomplete records until records are completed for release of information purposes and to assist coding staff obtain necessary clinical documentation for coding and reimbursement purposes.
Answer any questions or concerns from nurses, residents, ARNP, PA's and physicians regarding deficiencies in EPIC/One Content and/or direct these individuals to the appropriate person for clarification.
Analyze from the open, closed verification and cardiovascular work queues in Epic and promptly performs validation and reanalysis to ensure completion and removes deficiency from the EMR.
Actively communicate and encourage physicians to complete delinquencies in a timely matter.
Interact and communicate with providers, and their office staff until completion.
Collaborate with Data integrity analyst and makes chart correction requests after troubleshooting and triaging chart corrections requests.