Team Leader, Case Management and Health Link

Centerstone•Shelbyville, TN

13d•Onsite

About The Position

Centerstone is seeking a Team Leader to provide direct administrative supervision to a Case Management and Health Link team serving its clinics in Shelbyville and Fayetteville, Tennessee. The role requires regular travel between both locations. The Team Leader hires and trains staff, conducts monthly chart audits, and reviews documentation to support quality and compliance. The position also coaches and supports staff in care coordination, health and wellness, documentation practices, and use of the electronic health record system. The role contributes to quality service delivery and compassionate care for individuals experiencing mental health challenges. The position maintains communications with referral sources and other involved parties as approved by the client, works with the clinical team and community referral sources, maintains accurate and timely clinical records, participates in developing and implementing quality clinical practices, completes annual KPI forms, and responds promptly to clients’ service-coordination needs. Centerstone is a trauma-informed nonprofit behavioral health organization. It describes its workplace culture as grounded in respect, expertise, integrity, and empowerment, and is committed to quality, safety, clinical risk management, and patient safety.

Requirements

At least three years of experience in the mental health field as a direct provider of services.
A master's degree in Clinical Psychology, Mental Health Counseling, Social Work, Marriage and Family Therapy, or a specialization in Mental Health Counseling; alternatively, a bachelor's degree in psychology, social work, or a related field with two years of case management experience and one year of supervisory experience may be accepted in lieu of a master's degree.
Applicants with a master's degree in a related field outside the listed disciplines must have at least 24 graduate-level semester hours in psychology, social work, counseling, or other behavioral health-related coursework, and relevant coursework and work experience in clinical treatment and treatment planning, appraisal and assessment of mental disorders, psychopathology, and use of the DSM for diagnostic purposes within a behavioral health clinical internship or practicum.
Effectively communicate in writing, verbally, in person, and virtually.
Work well with a team while also being self-motivated.
Effectively manage priorities and deadlines.
Demonstrate strong planning, organizational, and management skills.
Demonstrate professional skills, ethics, and behavior.
Regular travel between the Shelbyville and Fayetteville, Tennessee clinics is required.

Nice To Haves

A master's degree is preferred in the introductory qualifications, although the detailed qualifications specify a master's degree as the minimum education requirement unless the stated bachelor's-degree alternative is met.
License in the respective discipline is preferred.

Responsibilities

Provide direct administrative supervision to the Case Management and Health Link team.
Hire and train staff.
Conduct monthly chart audits and review documentation for quality and compliance.
Coach and support staff in effective care coordination, health and wellness, documentation practices, and use of the electronic health record system.
Maintain necessary communications and reporting with referral sources and other involved parties as approved by the client.
Maintain effective working relationships with the clinical team and community referral sources.
Maintain timely and accurate clinical records in accordance with organizational policies.
Participate in the development and implementation of quality clinical practices.
Complete KPI forms annually.
Respond promptly to client needs related to coordination of services.
Travel regularly between the Shelbyville and Fayetteville, Tennessee clinics.