CASE MANAGEMENT TEAM LEADER

City of New York•New York, NY

9d•$70,646 - $81,243

About The Position

The Associate Benefits Opportunity Specialist II (ABOS II), functioning as a Case Management Team Leader in the Family Independence Administration (FIA), supervises teams of Benefits Opportunity Specialist (BOS) staff. The teams determine eligibility, provide financial planning and economic support, monitor services, and help individuals and families work toward self-sufficiency. The role uses supervisory, program development, quantitative analysis, and research skills to support FIA and Benefits Access Center goals. The position oversees application processing, case management, participant services, housing interventions, and fair-hearing preparation. It monitors staff workflow and performance, reviews and authorizes cases as needed, and ensures timely, appropriate services. The role reports to the Associate Benefits Opportunity Specialist III. Applicants must be permanent in the Associate Benefits Opportunity Specialist civil service title.

Requirements

Must be permanent in the Associate Benefits Opportunity Specialist civil service title.
One qualifying pathway requires a four-year high school diploma or equivalent and three years of full-time satisfactory experience working directly in social or human services or a related setting providing client services, or employment planning/counseling involving job development, skills assessment, and employment placement or other economic opportunity programming.
A baccalaureate degree from an accredited college plus 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist is a qualifying pathway.
A baccalaureate degree from an accredited college plus 18 months of full-time satisfactory experience in the specified social or human services work is a qualifying pathway.
College credit from an accredited college may substitute for the specified work experience at a rate of 60 semester credits for nine months of experience; candidates must still have at least 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist or in the specified social or human services work.

Responsibilities

Monitor BOS workers’ workflow for new applications, specified reopened or closed cases, and one-shot deals.
Review cases and authorize benefits as required.
Review the accuracy and timeliness of reports, including relevant work lists.
Act as liaison to the Rental Assistance Unit.
Conduct daily sweeps to ensure timely and proper service.
Manage BOS teams that interview applicants and assess immediate needs, employability, and eligibility for public assistance, SNAP, and Medicaid; help applicants address employment barriers and make service referrals.
Manage teams providing comprehensive services after a participant’s case is established, including specified Family Assistance and Safety Net cases.
Oversee case management activities, including ongoing eligibility, participant assessments, Employment Assessments and Plans, and strategies to support self-sufficiency.
Plan, schedule, and monitor case management activities; review outcome reports, work lists, audits, and client feedback, and ensure appropriate performance levels.
Provide case consultation and guidance on difficult cases and case-planning decisions.
Oversee clerical and BOS staff providing walk-in and telephone services, responding to reported changes, providing requested information and documentation, and coordinating with other teams.
Oversee staff who interview tenants at risk of or experiencing homelessness, assess housing needs, and develop anti-eviction or housing intervention plans.
Monitor conference activities and prepare regular reports on unit activities.
Conduct final reviews of fair-hearing packets, determine whether resolution is needed before hearings, and represent the Agency at hearings.
Prepare reports on key performance outcomes and ensure corrective actions are implemented in a timely manner.
May conduct field visits.