Team Lead (Valley Fair)

Moncler Group•Santa Clara, CA

1d•Onsite

About The Position

The Team Lead is a Brand ambassador who assists the Store Manager and Client Advisor Manager (CAM) in coaching and developing the team, building Client relationships, fostering sales-goal achievement, and ensuring a high level of Client experience. The role models expectations for the team, supports store management with operational responsibilities, and represents Moncler’s Brand values and behaviors toward Clients and team members. The Team Lead supports client development, sales performance, floor management, team development, product-category performance, and store operations. The role contributes to business action plans, shares product and Client insights, supports inventory and operational processes, and helps maintain Company policies, Brand standards, and grooming guidelines. The position also requires professionalism, teamwork, and a positive, cooperative work environment. The pay range is $32.00 to $35.00 per hour, with eligibility to earn commission. Benefits include medical, dental, and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to 10 days of paid vacation; four personal days; employee discounts; and a retirement plan with employer contribution. Final candidates are subject to a background check in accordance with applicable laws.

Requirements

Minimum 5 years of progressive retail experience.
Minimum 2 years of supervisory experience.
Ability to lead by example, inspire, and support team members.
Managerial courage.
Client-centric approach and ability to thrive in a fast-paced, dynamic environment.
Proven track record of successful sales generation and Client development.
Ability to drive results without compromising ethics or quality.
Strong business acumen and analytical skills, including the ability to read and analyze reports.
Professional presentation and effective verbal and written communication with internal stakeholders and Clients.
Technological aptitude and proficiency with Microsoft tools, including Word, Excel, and Outlook.

Nice To Haves

Luxury retail experience is preferred.

Responsibilities

Support the team in building long-term Client relationships and use clienteling tools effectively.
Promote a client-centric mindset and deliver an elevated Client experience through engaging CEM segments.
Communicate retail strategy, business priorities, and performance information through briefings, training, and ongoing coaching.
Exceed personal sales targets and model effective client development, conversion, and relationship building.
Develop and maintain a Client database and personal client book, contributing to store performance and new Client acquisition.
Support the development and execution of action plans to drive business and maximize product performance.
Provide product knowledge and business insights to support sell-through targets and sales action plans.
Provide the Corporate Merchandising team with feedback on product performance, quality, Client insights, local competitors, trends, and business opportunities.
Communicate and consistently implement Company policies, Brand standards, and grooming guidelines.
Support inventory management and other operational processes as needed.
Partner with Store Management to maintain operational standards that support an elevated Client experience and effective daily business.
Contribute to store objectives, a positive and harmonious work environment, and cooperation across the team and management.
Lead by example and follow Company policies and procedures while maintaining high standards of Client service, professionalism, and ethics.
Perform additional duties and responsibilities as required and communicated by management and/or the Company.