Team Lead
About The Position
Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 27 stores across North America to-date and more to come! We are thrilled to announce the opening of our new store at Montreal Eaton Centre and are looking for enthusiastic applicants to join our team as a Teams Lead! As a Teams Lead you play a pivotal role in ensuring smooth day-to-day operations, supporting the team, and driving business success.
Requirements
- A strong track record with 2 years of retail experience, including at least 1 year in a floor management position
- Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience
- Skilled in effective communication and building strong interpersonal relationships
- Demonstrated strong leadership and store operation capabilities
- Proven problem-solving skills and ability to handle customer complaints effectively
- Ability to work in a fast-paced and dynamic retail environment
Nice To Haves
- A Bachelor's degree in Business, Retail Management, or a related field is preferred
Responsibilities
- Support the management of shift schedules to maintain adequate staffing levels and ensure smooth operations
- Supervise daily store activities and staff performance, ensuring efficient operations to drive sales
- Effectively communicate and implement plans to associates on upcoming sales targets, company initiatives, ongoing promotions, and marketing strategies to ensure that they are well-informed and aligned with business objectives
- Provide clear instructions, answer questions, and offer guidance to maintain consistency and foster a positive and supportive environment
- Lead the team by example in delivering outstanding customer service and best practices
- Address customer complaints promptly and professionally, striving for a positive resolution to maintain customer satisfaction and loyalty
- Assist in the recruitment, training, and onboarding of new team members
- Serve as the primary point of contact in the Store Manager's absence, ensuring that all tasks are carried out and in line with company standard
Benefits
- Store discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
