Team Lead - ACT

Southeastern Integrated Care•Wilmington, NC

About The Position

The Team Leader (clinical supervisor) supervises and manages team operations and staffing, ensuring services address each recipient’s clinical needs through direct and indirect interventions. The role includes providing individual therapy and behavioral interventions, coordinating assessments, guiding clinical interventions, supervising team members, and monitoring service quality and utilization. The Team Leader also supports recovery through relapse-prevention and disease-management strategies, psychoeducation, intensive case management, and person-centered planning. The position coordinates with recipients, families, guardians, other professionals, agencies, and community resources. It includes participation in a 24/7/365 first-responder on-call system, coordination of transitions and discharge planning, authorization and regulatory documentation, incident investigation, and timely completion of records and electronic medical record documentation. The Team Leader must maintain confidentiality and individual privacy, follow safety and medication-related policies, represent the company professionally, and complete required training.

Requirements

Master’s degree in a human-services-related field.
At least one year of documented prior experience working with the population served with an MH/SA diagnosis, or, for ACT only, three years of clinical experience with SPMA, including at least two years post-graduate.
Maintain strict confidentiality.
Effective communication and documentation skills.
Ability to learn and use personal computers, word-processing software, and spreadsheet programs.
Ability to complete additional training required by company policy.
Organizational and communication skills that foster teamwork.
Flexibility in scheduling and availability to meet the needs of consumers, families, and team members.
Reliable transportation and willingness to travel locally.
Meet 10A NCAC 27G.0104.
Hold one of the listed credentials: Licensed Psychologist, LPA, LCSW, LCSW-A, LCMHC, LCMHC-A, LMFT, or LMFT-A.
Valid North Carolina driver’s license and personal vehicle insurance coverage.
Maintain a current license.

Responsibilities

Provide individual therapy and behavioral interventions, including modeling, behavior modification, and behavior rehearsal.
Assign team staff so specialized clinical expertise is applied according to each recipient’s clinical needs.
Provide, coordinate, and oversee initial and ongoing assessments of recipients’ clinical needs.
Develop and implement individualized supervision plans for team members and provide clinical supervision to the team.
Determine team caseloads based on acuity and individual needs, and facilitate weekly team meetings.
Monitor and evaluate team services, interventions, and activities; provide clinical expertise and guidance.
Develop relapse-prevention and disease-management strategies to support recovery, and provide psychoeducation to recipients, families, caregivers, and others involved in care.
Perform intensive case-management functions, including linking recipients to and arranging services and referrals.
Participate in initial and revised Person-Centered Plans (PCPs), ensure PCP implementation, and monitor compliance.
Work at service locations as required by the applicable service definition.
Participate in the 24/7/365 first-responder on-call system and coordinate first-response resources according to recipient needs and the PCP.
Coordinate with clinical and professional staff to maintain communication, provide feedback, standardize procedures, and expedite PCP implementation.
Conduct and supervise formal investigations into incidents or allegations of abuse, neglect, exploitation, or other risks to recipient safety and health.
Ensure initial and reauthorization requests are timely; provide accurate authorization information and follow up on requests that are modified, denied, or unanswered.
Notify appropriate parties of denials or modifications to continued services and provide recipients or guardians with DMA-approved appeal policies and materials.
Monitor service utilization for effectiveness, appropriateness, and compliance with rules, the PCP, and service authorization limits.
Coordinate transitions to other levels or types of care and oversee discharge planning, including initial discharge plans and discharge summaries with follow-up resources.
Facilitate relationships and serve as a link among the company, recipients, guardians, local agencies, and the community.
Draft responses to and implement changes required by Medicaid, the Department of Facility Services, and other regulatory agencies.
Use standard medical precautions and personal protective and safety equipment; maintain confidentiality and protect recipients’ privacy and protected health information.
Maintain records and charts, and report unusual and critical incidents professionally and within 24 hours.
Maintain familiarity with client medications and medication-administration policies.
Meet service, agency, LME/MCO, state, and federal documentation requirements and timelines, including NCTOPPs, PCPs/ITRs, clinical monthly summaries, discharge summaries, and aggregate reports.
Complete intake packets for referrals received by the office.
Document billable encounters accurately in Southeastern Integrated Care’s EMR within 24 hours and enter corrections within 24 hours of notification.
Represent the company positively and in keeping with its mission; perform other assigned duties and participate in required training and education.
Supervise all team members with knowledge, skills, and abilities appropriate to the population and age served.