Picklr Team Lead - Full Time or Part Time

The Picklr • Burlington, MA

11d • Onsite

About The Position

The Picklr is hiring Team Leads for its Burlington and Danvers indoor pickleball clubs. Team Leads support club employees, grow membership sales, and help deliver a welcoming experience for members and guests while overseeing daily shift operations. The role combines team direction and coaching, customer service, sales, and practical club operations. Busy periods include weekends, when leagues, clinics, tournaments, and other member activities take place.

Starting base pay is $23 per hour, with unlimited commissions on memberships, merchandise, and events. A free Picklr membership is available after achieving performance milestones. Employees also receive discounts on pickleball equipment, apparel, and merchandise. The role offers opportunities to advance into assistant management, club management, sales, and operations, along with practical experience in shift leadership, team coaching, customer service, and business operations.

Requirements

• Strong communication skills, initiative, and willingness to learn.
• Ability to lead by example, follow through on commitments, and stay organized during busy periods.
• Comfort directing a team, starting sales conversations, and using sound judgment to resolve everyday challenges.
• Flexible availability, including consistent availability on both Saturdays and Sundays.
• Comfort supporting busy shifts and special events.

Nice To Haves

• Previous experience as a team lead, shift leader, retail supervisor, or hospitality supervisor.
• Experience in sales, customer service, fitness, or recreation.

Responsibilities

• Lead daily shifts, assign priorities, and direct and coach team members.
• Welcome members and guests, support check-ins, and model friendly, professional service.
• Complete opening and closing duties and ensure the club is ready for each day.
• Lead club tours, explain membership options, and help prospective members choose a suitable membership.
• Drive membership, merchandise, and event sales, and help teammates improve their sales skills.
• Process payments, operate point-of-sale systems, and answer member questions.
• Assist with court reservations and registration for leagues, clinics, lessons, tournaments, and events.
• Support pro shop operations, including merchandise displays and inventory restocking.
• Address member concerns professionally and involve management when needed.
• Maintain facility cleanliness, organization, and safety.

Benefits

• Unlimited commissions on memberships, merchandise, and events.
• Free Picklr membership after achieving performance milestones.
• Employee discounts on pickleball equipment, apparel, and merchandise.
• Opportunities to advance into assistant management, club management, sales, and operations.
• Practical experience in shift leadership, team coaching, customer service, and business operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed