AM/PM Team Lead

Tiny Boxwoods Productions•Houston, TX

8d•Onsite

About The Position

We are looking for a fun and energetic Team Lead with a desire to work in the heart of our charming neighborhoods. You must be smiley, polite, and have a positive attitude! Tiny's Milk & Cookies is a walk-up bakery, coffee & ice cream shop. We pride ourselves in having one of the best coffee programs in Houston and Austin and are looking for the best Team Leads to help us maintain that high standard. Here at Tiny Boxwoods Productions, we are passionate about three things: food, service, and our employees. We are always looking for good people to come and join our family and make Tiny Boxwoods Productions the best it can be! Being part of the Tiny's team means more than just having a job. We believe in nurturing and teaching our employees, providing room to grow, and offering opportunities for leadership. The best part about Tiny's is who we get to surround ourselves with every day. We pride ourselves in our culture and the high standards we set for each other. We want people to come to work happy and feel taken care of, so they can provide the best service for our guests. Tiny's Milk & Cookies has one of the best coffee programs in Houston and Austin. Our Team Leads care deeply about our culture and will provide a genuine sense of hospitality and exceed guests’ expectations by providing friendly, authentic, and enthusiastic experience with perfect service. This role is designated for our new Heights location at 3423 White Oak Dr, Houston, TX 77007, opening in early 2026. All new hires will begin training and working at our Milk & Cookies Memorial location until the Heights store officially opens, at which point you will transfer to the new location.

Requirements

Clear communication skills
Strong leadership, motivational and people skills
Be able to maintain a fast-paced environment
Close attention to detail
Ability to competently use the restaurant POS system
Promise to maintain the company's brand and image through hard work, service and a sincere love for hospitality
Can perform barista position should the business needs dictate
Texas Food Handlers certificate
Outstanding guest service skills
Ability to memorize recipes and beverage lists
Flexible availability in scheduling
Capacity to multitask
Ability to work as part of a team
Barista skills are required
Friendly!

Responsibilities

Organize and lead shifts
Deliver superior service and maximize guest satisfaction
Develop guest relations
Respond efficiently and accurately to guest comments and complaints
Train new and current staff
Enforce handbook policies and company protocols
Provide constructive feedback when necessary
Control operations costs and identify measures to reduce waste
Maintain health code standards, ensuring compliance with sanitation and safety regulations
Maintain all checklists
Overseeing inventory and ordering products
Estimate future needs for goods, restaurant supplies and paper goods
Works on special projects and other duties as assigned