Team Lead | Website Production

POD Marketing Inc.•Calgary, AB

4d•CA$70,000 - CA$100,000•Onsite

About The Position

This role is a critical part of our Websites leadership team. You are responsible for managing the website production team, including day-to-day operations, people management, performance support, workflow oversight, and team development. You will act as an escalation point for complex client or production issues and may manage a reduced portfolio of your own clients, depending on department needs. You will work closely with the Manager of Websites, project managers, developers, and internal team members to create high-quality websites, improve production processes, and contribute to product development initiatives.

Requirements

Legally able to work in Canada and located in Calgary, AB.
Bachelor's Degree in Graphic Design, UX Design, Advertising, Marketing Communications, or a related field, or an equivalent combination of education and experience.
2+ years of experience in customer service or hospitality is considered an asset.
2+ years of combined experience in digital marketing design and art direction, or copywriting.
Previous experience in people management roles, preferably within a digital marketing context is an asset.
High-level expertise in digital design tools, design principles, and colour theory.
Understanding of website content, SEO, and wireframing.
Strong understanding of KPI-driven strategies and analytics tools
Excellent organizational, communication, and interpersonal skills
Demonstrated capability to resolve complex issues effectively
Experience managing and maintaining products and processes
WordPress experience is considered an asset
Ability to adapt quickly and balance empathy and accountability.

Responsibilities

Oversee the day-to-day operations of a team within the department, ensuring efficient workflow, effective team collaboration, and adherence to established processes and deadlines.
Manage a reduced portfolio of clients, focusing on delivering an exceptional client experience that is tailored to the specific needs of each individual, ensuring satisfaction and long-lasting relationships.
Support and oversee the maintenance of our website products and processes
Support the strategic planning and direction of the department or business unit, ensuring alignment with company goals and fostering a culture of innovation and continuous improvement.
Serve as the escalation point for complex client issues, providing solutions that maintain client trust and department integrity.
Manage and develop a team of individual contributors, ranging from entry-level to senior designers and writers, through weekly 1-on-1s and quarterly performance reviews.
Manage the allocation of creative resources to ensure optimal utilization and timely project completion.
Drive product development initiatives, ensuring they align with established creative standards.
Implement and monitor performance metrics, aiming for continuous improvement and high-quality deliverables.
Work closely with internal support departments to establish and maintain quality assurance standards and processes.
Lead special projects and ideate process improvements in consultation with the department head.
Responsible for maintaining and fostering a positive team culture, ensuring team morale remains high and team members are motivated.
Oversee the performance of your team's client portfolios, ensuring KPIs are met and client satisfaction is maintained.
Coordinate with other departments for cross-functional initiatives and maintain effective inter-departmental communication.
Support the manager and director on product development initiatives, contributing insights and recommendations to improve and innovate our service offerings.
Take an active role in recruiting, hiring, and onboarding new team members, ensuring that the team’s skill set aligns with the department’s goals and needs.
Continuously stay abreast of industry trends and best practices to ensure we are ahead of the curve.