Team Lead, Technical Implementations

CipherHealth

4d•Remote

About The Position

The Team Lead, Technical Implementations plays a key role in driving the successful delivery of technical implementations by managing the day-to-day tactical execution of the Technical Implementation Specialist (T.I.S.) team. Working closely with the VP, Professional Services, this role ensures projects are executed efficiently, capacity is balanced across the team, and timelines and deliverables are consistently met. The Team Lead serves as the first line of coordination and support for the T.I.S. team, escalating concerns, removing blockers, and ensuring high-quality service delivery. You will also serve as a focal point of knowledge and credibility about the technical implementation process, how our customers will integrate with our tool and how the tool will be configured for their use. You will leverage the principles of Project Management and our implementation methodology to ensure a successful and positive technical implementation experience for our customers. You will need to be detail-oriented, a strong team player, effective communicator, and have excellent prioritization and time management skills.

Requirements

At least 5 years of proven success in a technical implementation or professional services leadership role, ideally within a SaaS or healthcare technology environment.
Strong understanding of data integration standards, including HL7, SFTP, and APIs.
Demonstrated ability to lead multiple concurrent technical projects and manage a high-performing team in a fast-moving environment.
Excellent analytical and problem-solving abilities, with the skill to communicate complex concepts clearly to both technical and non-technical audiences.
Exceptional organizational skills with strict attention to detail and quality, as well as the ability to drive decision-making under minimal supervision.
Strong written and verbal communication skills with the ability to collaborate effectively across all organizational levels.
Thorough understanding of project and service delivery, including the management of implementation risks, impacts, and acceptance processes.
Creative thinker with the ability to effectively translate customer needs into technical requirements.
Bachelor’s degree in Information Systems, Computer Science, Health Informatics, or a related field, or equivalent professional experience.

Responsibilities

Serve as the primary partner to the VP, Professional Services in coordinating tactical execution, monitoring project progress, and communicating risks or capacity trends for leadership review.
Oversee day-to-day operations for the T.I.S. team, ensuring work is prioritized effectively, utilization is tracked, and deliverables are completed on time.
Serve as the first escalation point for technical or delivery challenges, collaborating with Product, Engineering, and Customer Success to resolve blockers and maintain alignment on requirements.
Support process excellence by defining and improving implementation workflows, technical standards, and internal/client-facing collateral.
Provide ongoing tactical coaching and mentorship to T.I.S. team members, reinforcing best practices in technical troubleshooting and cross-team collaboration.
Partner with the Implementation Lead as the primary technical consultant for customers, ensuring data integrations (HL7, flat file, SFTP) are optimized and validated against solution goals.
Execute and oversee the technical configuration of products within the CipherHealth Evolve suite to align with specific customer use cases and post-go-live optimization.

Benefits

Generous company-funding of our health, vision, and dental plans
HSA/FSA plans
Short and Long-Term Disability
Life and Personal Accident Insurance
$40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
Employee Assistance Program (EAP)
Adoption Assistance
401(k) at three months of employment — with a match upon enrollment!
Discretionary PTO + 13 paid holidays
Competitive paid parental leave and flexible return to work policy
Generous Employee Referral Program - earn cash for each employee referral that is hired
Yearly Cipher-versary stipend
Ci-Phives - receive public kudos and gift cards from peers and managers
CARE2 Values
Monthly All Teams Meetings
Employee Resource Groups such as Rainbow Room and BIPOC Group
Internal Webinars and robust onboarding / training programs
$50 per month reimbursement in your check for WFH expenses
You’ll receive a new Macbook laptop, other hardware, and company swag upon hire