Team Lead – Survey Programming (Qualtrics)

Guidepoint

13h

About The Position

Guidepoint’s Market Research Team is seeking a leader for its Survey Programming team. The role will help centralize, standardize, and grow a function responsible for programming and coding questionnaires into web-based platforms and conducting quality assurance on programmed survey work. The position is expected to work hours aligned with US-based colleagues on the East Coast and may be hybrid from an office in Mumbai, Pune, or Gurugram, India, or remote. The Team Lead oversees six survey programmers with differing experience levels and establishes standards for quality assurance and timely questionnaire delivery in Qualtrics. The role coordinates with other quantitative survey operations leads, client service staff, and project managers; develops programming processes, systems, and best-practice documentation; trains and mentors staff; and provides senior-level communication and project guidance. The lead also advises on survey design, manages large or urgent projects as needed, and performs other duties as required.

Requirements

At least 10 years of experience programming market research surveys in Qualtrics or another online survey platform; Qualtrics experience is strongly preferred.
At least 3 years of experience managing teams of programmers or other market research operations staff to meet volume, timeliness, and quality targets.
Ability to work with internal leaders to set survey programming strategy and training goals and identify and resolve project-level and strategic problems.
Experience with JavaScript/jQuery, HTML, and CSS for developing custom question types or presentations, including training and upskilling staff in web design languages and tools.
Experience quality-assuring surveys and designing survey QA processes and workflows to ensure work aligns with requested specifications and designs.
Ability to consult and train on survey design and respondent-experience best practices, and identify designs that may be difficult for end respondents to answer.

Nice To Haves

Experience with Qualtrics is strongly preferred; experience with another online survey platform such as Decipher/Forsta, Alchemer, Sawtooth, or Versive is also identified.

Responsibilities

Oversee a team of six survey programmers and set standards for quality assurance and timely delivery of questionnaires programmed into Qualtrics.
Coordinate with quantitative survey operations leads, including fieldwork and data automation, and with client service staff and project managers to support cross-functional collaboration.
Lead survey programming strategy within the market research organization and help design processes, systems, and best-practice documentation.
Train and mentor junior staff on survey programming and coding best practices, efficient translation of specifications into survey designs, testing routing and randomization, and using JavaScript and other custom web design languages.
Provide senior-level internal communication, resolve project issues between team members and operational staff, lead kickoffs for complex or sustained engagements, and advise on sales or internal kickoff calls where programming expertise is needed.
Consult with survey project teams on survey design, recommend question types and structures that work well in company systems and reduce respondent burden, and flag designs that may be difficult or time-consuming to execute.
Serve as direct project manager for large or urgent work as needed.
Perform other duties as required.