Team Lead Support IntelliJ

JetBrains • Boston, MA

5d • Hybrid

About The Position

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create. We’re now looking for an IntelliJ IDEA Support Team Lead.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Information Technology or related field.
• 5 years of software design experience with Java and JVM-specific tools such as JMC or YourKit.
• 3 years of experience with: Enterprise frameworks and technologies such as Spring, Tomcat, and similar; Kotlin; SQL and PostgreSQL databases; Java Enterprise Frameworks including Spring Boot, Spring Security, Spring Data JPA, Hibernate and Thymleaf; Java Applications Servers: Tomcat, WildFly, JBoss and GlassFish; JSP; JVM specific tools including Java Mission Control (JMC), YourKit, JProfiler, jstack and jps.
• 1 year of experience with: Virtualization technologies such as Docker, WSL or similar; Version Control System Git; IntelliJ IDEA; ZenDesk workflows on triggers, automations and webhooks levels.
• Unrestricted authorization to work in the U.S. is required.

Responsibilities

• Manage projects relating to JetBrains’ IntelliJ IDEA including work assignments performed by a team of 8 to 10 professional IntelliJ IDEA Support Engineers.
• Review and support team members’ progress and oversee timely and accurate completion of projects.
• Perform supervisory tasks including onboarding new employees and supervising their performance, accuracy and productivity.
• Follow and maintain existing team processes and introduce innovations and improvements to streamline as needed.
• Oversee resolution of product user problems through email, ticket system, issue tracker, ZenDesk, StackOverflow, Twitter, and other remote assistance modalities.
• Write technical documents, update and refine FAQs for users; maintain and update the employer’s internal Knowledge Base resource database in resolving issues and problems.

Benefits

• We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager