Support Services Team Lead

Labcorp•Buffalo, NY

2d•Onsite

About The Position

OmniSeq by Labcorp is seeking a Support Services Team Lead to join our team in Buffalo, NY. This role involves assisting the Support Services Supervisor with daily activities, coordinating staff training, and acting as a primary liaison to specialized reference laboratories. The Team Lead will execute specialized processes, perform quality assurance, develop and revise Standard Operating Procedures (SOPs), and communicate with external stakeholders regarding cancellations and delays. Additionally, the role includes performing all duties of a Specimen Accessioner, which involves receiving and accessioning laboratory testing materials, storing samples, answering telephones, obtaining release of information signatures, packaging laboratory materials for delivery and return, assisting with supply inventories, and maintaining laboratory documentation. The position also emphasizes professional growth through educational programs and in-service meetings.

Requirements

High school diploma or equivalent
3 or more years of experience in a clinical or research laboratory setting

Nice To Haves

Associate's or higher in a healthcare related discipline

Responsibilities

Assists Support Services Supervisor with daily activities by assigning group and individual activities to the accessioning team.
Assists with the coordination of staff training, provides verbal and/or written guidance to the accessioning team, including questions about sample labeling and specimen acceptability with direction from the Support Services Supervisor and the Laboratory Director.
Acts as the primary liaison to specialized reference laboratories, including communication about additional test requests, labeling or quality concerns, returns and delays.
Executes specialized processes for reference laboratories including send out and receipt of samples for clinical, R&D or Biopharma operations.
Performs specialized quality assurance and workload tracking activities including coordination with LabCorp Oncology team leads and Internal QSM, participates in audit procedures as required.
Develops, prepares, and revises Standard Operating Procedures for management review/approval.
Assists with the implementation and enforcement of Standard Operating Procedures.
Communicates with external stakeholders about cancellations and delays upon the request of the Support Services Supervisor.
Performs all duties of a Specimen Accessioner: Receives and accessions laboratory testing material within various Laboratory Information Management System(s) utilizing appropriate blood/body fluid precautions. Stores laboratory samples while maintaining the integrity of the physical/electronic inventory. Answers telephones, routes callers, takes messages. Obtains required Release of information signatures from patients to obtain laboratory materials when required. Packages laboratory material for delivery to referral testing laboratories in accordance with regulatory and HIPAA requirements and ensures samples are returned and entered accurately far pathologist in time for sign out (where applicable). Packages diagnostic specimens for return in accordance with regulatory and HIPAA requirements. Assists in ordering, receiving, storing, distributing, and controlling laboratory supply inventories. Maintains, files, and stores relevant laboratory documentation in accordance with regulatory standards for required storage periods.
Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops.
Performs other related duties as assigned.