Team Lead Solutions Consultant, Financial Services

Braze • New York City, NY

5d • Hybrid

About The Position

The Team Lead, Solutions Consulting role is a hands-on player-coach, which includes being the primary Solution Consultant in opportunities, managing and hiring Solutions Consultants, and building out our vertical in Braze’s financial services, Americas division. This role is an opportunity to expand on your people management and leadership skills while partnering with Braze’s sales, marketing, security, and product teams. The role will draw upon your experience in Pre-sales Engineering, Technical Account Management, or Customer Success, and hone your people-management skills, all while demonstrating and practicing a high level of curiosity about all things tech. You will serve as a mentor to Solutions Consultants on your team. This role requires travel of up to 50% at peak times and is based in our NYC office.

Requirements

• People management experience, or a demonstrated track record of leading teams, mentoring ICs, and driving outcomes through others.
• Exceptional written and verbal communicator with strong executive presence and follow-through.
• Strategic problem solver capable of breaking down ambiguous, cross-functional challenges into clear options, tradeoffs, and next steps.
• Comfortable operating autonomously and proactively; ability to identify gaps and build necessary solutions.
• Experience selling into enterprise accounts with sophisticated technical buying teams and rigorous evaluation processes, ideally in regulated industries.
• Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML).

Nice To Haves

• Experience in Pre-sales Engineering, Technical Account Management, or Customer Success.
• High level of curiosity about technology.

Responsibilities

• Manage 2 Solutions Consultants to start, with potential for team growth as the FinServ business expands.
• Coach ICs through deal involvement, direct feedback, and regular career conversations.
• Set the standard for technical and strategic excellence, as well as customer-facing interactions.
• Serve as the escalation point for complex deals.
• Collaborate with Sales and SC leadership on hiring and capacity planning.
• Act as a player-coach, directly involved in opportunities.
• Manage the end-to-end pre-sales process for major accounts, including discovery, solution design, demos, POVs, security reviews, and executive presentations.
• Build credibility with the full FinServ buying team (Architecture, Engineering, Security, Compliance, Marketing Ops, and C-suite).
• Position BrazeAI and advanced capabilities for buyers facing technical depth and regulatory complexity.
• Engage Product, Security, Professional Services, and partners as needed to ensure successful deal closure.
• Develop sales plays, discovery frameworks, and competitive positioning for Braze in the FinServ sector.
• Create reusable assets such as reference architectures, demo environments, security & compliance positioning, and objection-handling guides for banking, payments, insurance, and wealth management.
• Collaborate with Sales, Marketing, and Product teams to define growth strategies for the financial services segment.
• Publish thought leadership content (white papers, presentations, blog posts) to establish Braze's industry credibility.

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Fertility benefits
• Equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• Curated in-office employee experience designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed