Team Lead - Revenue Cycle

firstsourc•Remo, VA

13d•Hybrid

About The Position

This position is responsible for assisting the Department Manager in supervising on-site employees, whether they are located in a hospital or office setting. The role involves supporting the Department Manager in assessing the performance of Account Resolution Specialists, Customer Service Representatives, and Early-Out Representatives, as well as managing employee records and ensuring quality assurance.

Requirements

Experience in medical claims billing and/or patient accounting processes is required
Strong collaboration and communication skills with colleagues, staff, and clients
Professionalism and courteous behavior at all times
Proficiency in basic computer operations
Initiative and creativity in performing job duties
Excellent written and verbal communication skills
Ability to prioritize multiple tasks in a fast-paced environment
Strong leadership capabilities
Valid driver’s license with insurability for work-related travel
Ability to install and use 2-factor authentication applications on a personal device
Ability to pass a pre-employment background check, including: Criminal history, Motor vehicle report, Work authorization verification

Nice To Haves

Bachelor’s Degree preferred
Or equivalent combination of education and work experience

Responsibilities

Lead, mentor, and develop departmental teams
Supervise and manage day-to-day operations of Receivables staff (onsite or office-based)
Coordinate account inventories and provide regular reports to the Department Manager
Design and deliver staff training programs
Maintain accurate time and attendance records
Resolve operational issues through effective problem-solving
Delegate tasks and oversee workflow processes
Assume responsibilities during employee absences or high workload periods
Achieve assigned management goals and objectives
Conduct quality audits on staff performance
Handle account reconciliations and returns to clients
Report and document employee disciplinary issues to the Manager
Adhere to policies outlined in the Employee Handbook and Code of Conduct
Participate in Corporate Compliance Program to ensure regulatory adherence
Assist with projects assigned by management
Demonstrate strong judgment, professionalism, and leadership
Deliver clear and concise verbal communication and feedback
Exhibit strong analytical and PC skills
Maintain flexibility in work hours and adapt to changes
Uphold business ethics, confidentiality, and data privacy standards
Meet predefined performance metrics consistently
Adhere strictly to compliance regulations and security policies
Ensure compliance with all federal, state, and local laws