Team Lead (Pre-Analytics)

Eurofins•Lenexa, KS

6h•Onsite

About The Position

The Lead for Special Handling will provide the additional oversight required for staff training, handling of Clinical Affairs, R&D, and problem (TIQ) specimens. This role leads the Specimen Processing and Referral Department. Functions as the major communication link with the Customer Care unit, analytical processing departments and reference laboratories. Distributes the work to the technical areas of the laboratory. Other duties may be assigned.

Requirements

Bachelor’s degree
Strong attention to detail
Ability to accurately follow protocols and compliance guidelines
Excellent communication and problem-solving skills
Must demonstrate flexibility in adapting to process changes
Demonstrated proficiency in 1st Pass accessioning (productivity and accuracy).
Ability to accurately follow and remember written instructions
Ability to type 55 WPM
Computer literacy and typing accuracy
Ability to communicate and work effectively with a team
Ability to change and move in a fast-paced environment
Willingness to work on automated and manual platforms
Willingness to work with potentially infectious human blood and bodily fluids
Ability to apply learned concepts to troubleshoot novel situations
Initiative to always prioritize patient care
Reliable and punctual
Strong problem-solving skills
Keep an organized and clean shared workspace
Able to work independently under general supervision
Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate manual and automated single and multichannel pipettes.
Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting.
Ability to continuously operate a computer, analytical instrument, or liquid handling platform for extended periods of time.
Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgements and decisions.

Nice To Haves

Occasional schedule flexibility
Strong understanding of Good Documentation/Laboratory Practices
Knowledge of HIPAA requirements
Excellent written and verbal communication skills
Good hand-eye coordination
Ease with Microsoft office suite

Responsibilities

Manage daily operations within the Specimen Processing and Referral Department, ensuring seamless execution of processes and timely delivery of results and error resolution.
Oversee multiple functions in specimen processing, referrals, test inquiries, aliquoting issues and fosters a collaborative environment that encourages employee involvement and growth.
Implement, modify and drive Standard Operating Procedures (SOPs), Business process improvement, Special Projects, and initiative according to Boston Heart Diagnostics guidelines, driving continuous improvement and excellence.
Handle/resolve ‘LabOps’ tests.
Oversee TIQ specimen handling and resolution.
TNP tests for STAB, QNS and incorrect sample TIQs.
Oversee Add-on request processing.
Train and support staff throughout daily operations.
Demonstrates and conveys a thorough understanding of how all the functions in Specimen Processing work together during training session.
Demonstrates and conveys a thorough understanding of how Specimen Processing impacts the testing laboratory during training sessions.
Ensure all training and competency documents are complete and up to date and might be called upon to answer questions during an inspection.
Perform all routine functions of the department.
Demonstrates proficiency and understanding of all job duties and SOP’s related to the Specimen Processing Department.
Assist Supervisor/Manager in review of QC records and development, tracking and display of QA metrics.
Responsible for providing Supervisors with appropriate feedback when problems arise including progress reports on all new employees.
Ensure direct communication with QA department to ensure all CAP and CLIA regulations are followed and documented accordingly.
May conduct process and compliance audits as needed.
Responsible for maintaining a written training program and developing training as needed.
Called upon occasionally to attend additional meetings and training sessions as needed by department leadership.
Completes all required written documentation, legibly and within the assigned timeframe.