Team Lead - Pet Care

Rochester Dog Walkers•Rochester, NY
•Onsite

About The Position

Rochester Dog Walkers is hiring a part-time Team Lead to provide in-home pet care and support the team. The role combines administrative work and field work, with approximately 30–35 hours per week. The usual schedule is approximately 9 a.m.–4 p.m., Monday through Friday, plus one weekend per month. On-call availability is required one week per month, with an on-call bonus. Both administrative and field time are paid. The employee travels between clients’ homes according to the company schedule; average travel time will not exceed 30 minutes. The position requires a commitment of at least eight months and is a W-2 employee role, not an independent contractor position. The company is a local dog-walking and pet-sitting business that has served clients for over 15 years. It emphasizes attentive care for clients and their pets, supportive field assistance, ongoing training, and a friendly, active work environment.

Requirements

  • At least one year of leadership experience.
  • Prior experience working with dogs.
  • Must own a vehicle, have a valid driver's license, and maintain auto insurance.
  • Must be coachable and able to coach others.
  • Must have a smartphone with unlimited data and be able to use the company's apps.
  • Must be over 18.
  • Must be able to handle large dogs that pull on leash.
  • Must commit to the role for at least eight months.
  • Must be comfortable with open and direct communication.
  • Must be available for the stated schedule, including one weekend per month and one on-call week per month.

Responsibilities

  • Provide in-home pet care services as requested by clients, traveling between homes according to the company schedule.
  • Perform both administrative and field work.
  • Lead and coach other team members.
  • Be available on-call one week per month.
  • Handle large dogs that pull on leash.

Benefits

  • Competitive wage, starting at $18.50 per hour plus tips, based on experience.
  • Bonus opportunities, including an on-call bonus.
  • Consistent scheduling and advancement opportunities.
  • Paid drive time between visits.
  • Paid on-call hours.
  • Paid Pet First Aid/CPR certification.
  • Tips accepted from clients.
  • Employee competitions, incentives, and bonuses.
  • Ongoing training and education.
  • Field support while working.
  • Daily interactions with pets.
  • Supportive work environment and coworkers.
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