Team Lead, Patient Financial Services
About The Position
This position works in collaboration with the department supervisor (and analysts where applicable) to ensure that the department is working to a high degree of accuracy, completeness, and timeliness staying compliant with all applicable requirements (e.g., internal processes/policies, government laws/regulations, contracted payer requirements, etc.). Provides daily work direction and assistance to assigned staff to ensure that quality and productivity is maintained at a high level. Trains and supports new and existing staff on policies, procedures, and applicable regulations. Provides reporting on completed productivity/quality audit results and other department metrics. Identifies and recommends system and process improvements to resolve issues and increase workforce effectiveness.
Requirements
- 3 years closely related experience in a health care revenue cycle environment
- Strong critical thinking and problem-solving skills.
- Existing (or demonstrated ability to acquire) expert knowledge of the processes and resources of the department, PFS, and PNHS
- Strong leadership qualities, including professionalism, composure and a positive attitude
- Proficient with Epic
- Moderate personal computer proficiency with word processing, spreadsheets and email
- Working knowledge of typical office equipment
Nice To Haves
- Associate or bachelor’s degree
- Degreed candidates with less than 3 years of experience may be considered.
- Experience with Microsoft Suite (e.g., Word, Excel, Outlook).
Responsibilities
- Provides daily work direction and assistance to assigned staff to ensure that quality and productivity is maintained at a high level.
- Trains and supports new and existing staff on policies, procedures, and applicable regulations.
- Provides reporting on completed productivity/quality audit results and other department metrics.
- Identifies and recommends system and process improvements to resolve issues and increase workforce effectiveness.
Benefits
- medical insurance
- dental insurance
- a retirement program
- time away from work
- insurance options
- tuition reimbursement
- an employee assistance program
- onsite clinic
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
