Team Lead Patient Access

R1 RCM•Roaring Spring, PA

2d•$19 - $29•Onsite

About The Position

As our Team Lead of Patient Access, you’ll work (a variety of shifts available) to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check before hiring. At R1 RCM, we deliver innovative solutions by bringing together the best people and technologies that enable providers to simplify the healthcare experience. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our 22,000+ global associates are given valuable opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world. Interested? To learn more, visit: r1rcm.com/careers. Here’s what you can expect working as the Team Lead of Patient Access. Work with Patient Access Associates to ensure their success and development. •Ensure that the team meets production standards, deadlines, and work schedules by paying close attention work trends and identifying and reporting area needs to Patient Access Manager and/or Facility Lead timely. Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care. Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real-time. Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job.

Requirements

High School Diploma or GED
Excellent customer service experience
Up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot)
Pass a drug test
Pass a background check

Nice To Haves

No previous experience or knowledge in healthcare required

Responsibilities

Work with Patient Access Associates to ensure their success and development.
Ensure that the team meets production standards, deadlines, and work schedules by paying close attention work trends and identifying and reporting area needs to Patient Access Manager and/or Facility Lead timely.
Working on computers and answering phones to intake information in a busy environment.
Work across multiple screens collecting details that must be input correctly between physician and nurse check-ins.
Work quickly and expect the unexpected.
Assist patients complete their registration.
Listen carefully to ease patient anxiety.
Ask follow-up questions and build rapport in real-time.