Patient Access Team Lead

CHI Health Midlands • Papillion, NE

1d • $20 - $28 • Onsite

About The Position

As our Patient Access Team Lead, you will provide essential operational leadership and subject-matter expertise for hospital-based revenue cycle functions. You will act as the primary point of escalation for complex registration, insurance verification, and authorization issues, ensuring that our access workflows remain efficient, accurate, and compliant. By collaborating closely with management, you will play a pivotal role in maintaining service quality, fostering a professional environment, and upholding the core values and mission of our organization.
Every day you will coordinate daily work assignments and provide real-time guidance to Patient Access Representatives, Financial Counselors, and eligibility staff to ensure seamless patient flow. Your responsibilities include monitoring operational workflows to identify and resolve bottlenecks, assisting with complex patient registration and financial clearance tasks, and communicating payment options or financial assistance resources to patients. You will also participate in shift handoffs and team meetings, ensuring that all access-related processes adhere to regulatory requirements and internal policy standards.

Requirements

• High School Graduate or GED
• Associate degree
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows

Nice To Haves

• Bachelor’s degree in Business or Healthcare Administration
• Prior experience with electronic health record systems such as Epic or Meditech

Responsibilities

• Coordinate daily work assignments and provide real-time guidance to Patient Access Representatives, Financial Counselors, and eligibility staff.
• Monitor operational workflows to identify and resolve bottlenecks.
• Assist with complex patient registration and financial clearance tasks.
• Communicate payment options or financial assistance resources to patients.
• Participate in shift handoffs and team meetings.
• Ensure all access-related processes adhere to regulatory requirements and internal policy standards.
• Act as the primary point of escalation for complex registration, insurance verification, and authorization issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree