Patient Access Lead

Central Louisiana Surgical Hospital•Alexandria, LA

1d•Onsite

About The Position

The Patient Access Lead is responsible for providing day-to-day operational leadership and support for the Patient Access department while serving as a working lead for registration, scheduling, insurance verification, admissions, and related functions. Under the direction of the Patient Access Manager, this position coordinates daily workflow, assists with staff training and onboarding, monitors productivity and quality, and promotes exceptional customer service to patients, physicians, and internal departments.

Requirements

High School diploma or GED required.
Minimum of 5 years Patient Access experience
two years of lead or supervisory experience required.
Excellent customer service skills.
Flexibility to work varying shifts.
Demonstrates exceptional oral and written communication skills.
Attention to detail and good decision-making skills.

Nice To Haves

Bachelors’ or Associates Degree preferred.

Responsibilities

Supervise the day-to-day operations of all patient access functions, including scheduling, insurance verification, patient registration, and admissions, ensuring efficient and accurate workflows.
Demonstrates the ability to perform and provide coverage for all Patient Access roles as needed.
Exercises sound judgment in resolving day to day operational and staff issues, escalating complex, sensitive, or high-risk matters to the Patient Access Director as appropriate.
Ensure patients, families, and visitors are greeted and assisted in a professional, courteous, and compassionate manner while promoting exceptional customer service.
Train, orient, and mentor Patient Access staff on departmental policies, procedures, and regulatory requirements, including HIPAA, CMS, DNV, and other applicable standards.
Educate staff on appropriate customer service behaviors and the handling, resolution, documentation, and reporting of patient complaints, concerns, and grievances in accordance with facility policies.
Provide daily supervision, guidance, and support to Patient Access staff while fostering a positive, collaborative, and accountable work environment.
Prepares daily, weekly and monthly reporting and assists with Performance Improvement projects by monitoring and analyzing data and reporting on outcomes.
Coordinate daily staffing assignments, monitor workflow, and ensure adequate departmental coverage to meet operational and patient care needs.
Develop and maintain effective working relationships with physicians, nursing units, ancillary departments, and other hospital personnel to promote efficient patient access processes and patient flow.
Collaborate with department leaders and clinical staff to optimize patient flow and ensure registration and admitting processes support daily schedules and operational efficiency.
Oversee daily cash handling procedures, including balancing cash drawers, reconciling deposits, and ensuring all financial transactions are accurately documented according to facility policies.
Support departmental performance improvement initiatives by educating staff, monitoring outcomes, and implementing process improvements while following Human Resources policies for performance management.
Comply with facility Standards of Behavior and complete all required education assignments within the designated timeline.