Team Lead Patient Access
About The Position
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Location: Ascension St. John Medical Center Schedule: Monday through Thursday 8:30pm - 7:00am The Team Lead will be responsible for supervising the workflow and day-to-day activities of the team. The Team Lead plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. With sharp attention to detail, one would discern client problems and communicate/escalate root cause issues to appropriate parties. The Lead must be able to proactively monitor daily workflow and staff productivity while adhering to R1’s key revenue performance and quality metrics.
Requirements
- High School Diploma or GED.
- 3 to 5 years Patient Access experience.
- Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook.
- Excellent written and verbal communication skills.
- Ability to work well independently and in teams.
- Good project management skills.
- Ability to prioritize, multi-task and work in a fast-paced, high volume environment.
- Demonstrates strong leadership qualities and good decision-making abilities.
- Positive Attitude.
- Must meet performance standards.
Nice To Haves
- Revenue cycle experience.
- Call Center experience.
- Associates degree.
- Medical terminology.
Responsibilities
- Insurance verification.
- Assist in establishing and implementing departmental initiatives.
- Develop and coach team members in skills and process to promote quality.
- Measure and monitor staffing levels, assign duties and responsibilities as appropriate.
- Complete performance evaluations, and track time and attendance.
- Prepare, analyze, and provide daily, weekly, and monthly productivity metrics.
- Facilitate daily stand ups.
- Troubleshoot and resolve issues with client concerns with a sense of urgency.
- Train and educate staff on new process changes.
- Fill in production gaps when needed.
- Other duties as assigned.
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
